RN Manager 24 Hour Services - Telephone Triage

  •  

Salem, NH

Industry: Healthcare

  •  

11 - 15 years

Posted 144 days ago

This job is no longer available.

Essential Duties and Responsibilities:

 

.   Under the direction of the Director, oversees and directs the efficiency of the workflow for team members.

.   Serves as a resource to team members in resolving clinical and/or policy questions.

.   Identify and implement quality improvement process within the scope of the organization's goals and objectives.

.   Works with Director to communicate with team members the department's objectives, standards, and expectations. Develops objectives

and standards in conjunction with management.

.   Researches and resolves customer service issues regarding specific cases and/or policies. Communicates problems and resolution to management,

other departments, and callers.

.   Interview, hire, train, and develop assigned employees, and evaluate team member's performance. Provide feedback whenever needed to employees

and management.

.   Reports to management the individual performance of team members as it relates to service, clinical knowledge, case review, and productivity.

Completes and/or delegates as appropriate, written performance evaluation of

team members.

.   Work with Director to develop and implement the clinical and operational policies and procedures. Review and update periodically.

.   Promotes a positive and cooperative working relationship among team members, other team leaders, management, and other departments.

.   Coordinates time off requests of team members to ensure adequate staffing levels for the department.

.   Work with Director to identify potential risk management issues with timely follow-up.

.   Participate in budget process as directed by Director

.   Prepares, analyzes, and submits administrative reports.

.   Function in NurseCounselor role 50% of the time.

.   Responsible for management oversight of 24 Hour Services staff every other weekend.

.   Able to manage multiple priorities.

.   Be available for Marketing and Sales Support.

.   Work with Director to be the Key contact for clients during implementation and upon completion of implementation.

.   Travel may be occasionally required to meet client needs, for sales support, and promotional activities.

.   Participates on management committee

.   Must have 24 hour on-call availability in collaboration with the Supervisor and Director.

.   Participate in RFP process as needed.

.   Participate in accreditations and certifications for the company with the Supervisor and Director.

 

 

Education and/or Experience:

 

.   Concurrent RN licensure in state of NH.

.   Nursing degree or diploma with 10 or more years of experience or MS/MSN with 5 years of experience.

.   Clinical experience involving substantial public contact and previous triage and education role.

.   Management/Supervisory experience.

.   Experience with quality management/risk management programs at the management level.

   Strategic planning/program development experience.

.   Project implementation expertise.

.   Active membership in professional organization highly desired to maintain and promote industry contacts.

.   Current CPR certification required.

.   Certification in nursing specialty highly desired, especially Telephone Triage.

 

 

Knowledge and skills: (i.e., verbal and written communication skills, analytical skills, organization skills, computer knowledge, sales knowledge,

etc.)

.   Demonstrated nursing professionalism.

.   Conflict management/negotiating skills.

.   Knowledge of organization and community resources.

.   Computer literacy with Window Operating System.

.   Highly motivated self-starter.

.   Excellent written, verbal and interpersonal communication skills

.   Works effectively with minimum supervision.

.   Time management skills.

.   Works well as a team player and has excellent team building skills.

 

 

Bottom line requirements:

 

1. Concurrent RN licensure in state of NH or another state that can transfer.

2. Nursing degree or diploma with 10 or more years of experience or MS/MSN with 5 years of experience.

3. Clinical experience involving substantial public contact and previous triage and education role.

4. Management/Supervisory experience.

5. Local or Regional (close enough to drive in for an interview and easy move).

6. Certification in nursing specialty highly desired, especially Telephone Triage.