Risk Operations Analyst II

 •  Citizens Financial Glen Allen, VA

8 - 10 years experience  •  Financial Services

Salary depends on experience
Posted on 08/08/17
Glen Allen, VA
8 - 10 years experience
Financial Services
Salary depends on experience
Posted on 08/08/17

Risk Operations Analyst II


TheRisk Operations Analyst will support the development, execution and maintenance of theRiskManagement framework. 

  • Assist managers in institutionalizing operational, enterprise and regulatory risk management programs
  • Implementation and maintenance of risk management framework that includes business unit requirement, effective internal control processes and self-monitoring practices, and the assessment, tracking and reporting issues
  • Ensure timely communication of pertinent analysis of monitoring and validation efforts
  • Provide knowledge and expertise as directed on the appropriate implementation of the rules and standards through policies and procedures and other guidelinesBusiness Management & Planning:
  • Implementation and delivery of business plans and targets
  • Plan, allocate and organize team resources to meet the business plan.Process/Continuous Improvement:
  • To initiate and support process improvement activity and help to embed a culture of continuous improvement
  • To facilitate change through projectsCustomer Service:
  • Be a role model to drive a customer service values and effective management of customer concerns and issue resolution
  • To set expectations of customer service excellence delivery and ensure all department SLAs are met and/or exceeded. Risk Management:
  • Identify and manage the risk, minimizing the outcome and escalating where appropriate. Stakeholder Management:
  • Develop and maintain effective working relationships.  Partner with other department and / or divisions with common goals. Managing Change:
  • Proactively identify opportunities for change which will add value to the achievement of business objectives and enhance the customer experience
  • Be flexible to react and/or implement change initiatives. Team Leadership:
  • Develop, plan, and implement activities that will enable a highly motivated and highly performing team to deliver team objectives
  • Fostering an environment of cooperation and change


  • 8years, Analytical, Compliance, Risk, risk or auditexperience 
  • Excellent analytical skills
  • Excellent writing and verbal skills
  • Advanced knowledge of MS Word
  • Advanced knowledge of MS Excel/PowerPoint
  • In-depth knowledge of regulatory compliance requirements and risk management principles.
  • In-depth knowledge of financial services industry
  • Excellent interpersonal skills
  • Knowledge of financial services industry



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