Revenue Cycle Account Manager, PBO

Massachusetts General Hospital   •  

Charlestown, MA

Industry: Healthcare


Less than 5 years

Posted 163 days ago

This job is no longer available.



Working under the general direction of the Director, Operations Manager, and Manager of the Group Practice Management department (GPM) in the Professional Billing Office (PBO), the Professional Revenue Cycle Account Manager serves as the primary contact between designated practices and the PBO for all aspects relating to the professional services Revenue Cycle.

 Working closely with Practice and physician leadership, the PRCAM is responsible for the proactive management of the billing process for the client relationship and a full assessment and understanding of the practice’s revenue cycle.

This includes a thorough understanding of systems, process and service specific coding and billing requirements and proactively identifying opportunities for revenue cycle improvement initiatives. Develops and executes these initiatives and also provides the practices and PBO Management with the status and analysis of standard operational, financial, billing and budget statistics on a monthly basis. 

The MGPO Professional Billing Office is the central billing office for physician practices affiliated with Partners Healthcare members including the Massachusetts General Hospital in Boston, Massachusetts, Newton Wellesley Hospital and North Shore Medical Center. Several Partners affiliated Private practices also utilize MGPO PBO services.


Establishes and manages effective ongoing communication with assigned physician practice(s) to identify and address business needs; provides guidance and timely responses to customer service questions and requests; conducts regular meetings with practice staff. 

Communicates with practice(s) within the framework of the Revenue Cycle. Provides analysis and context for monthly performance data.   This includes projections and comparison to budget figures.

Effectively manages group or practice’s expectations regarding financial performance.  Maintains ongoing issues and priority list for practice/PBO. 

Completes analysis of issues for action, presents this information and implements or supervises action plans.  Prioritizes initiatives with practice MDs or Directors on key performance issues. 

Proactively identifies sources of issues and communicates these to the appropriate parties.  Provides practice(s) with updates on new initiatives within the PBO designed to improve billing performance

Assists practice with statistical analysis.  Consults with Management Team to identify issues and trends that contribute to variances in expected performance.   Makes recommendations to address issues 

Provides practice(s)/PBO Management Team with statistical reports including but not limited to:

  • total co-payment collections
  • total encounters and charge reconciliations
  • professional billing related edits
  • service to post-date lag time
  • charges held due to provider credentialing
  • resolution of account credits and prepayments
  • number of outstanding provider applications
  • monthly write-offs
  • payer rejections and claim denials

Understands the implication of each element in the revenue cycle, communicates this to group/practice to engender an appropriate response.  Provides interpretation to clients/PBO Management.  Develops interventions and initiates actions

Focuses practice(s) on issues that will positively impact financial performance. Provides updates on global issues regarding coding and reimbursement practice(s). 

Assesses impact of new regulations or codes from a coding, compliance and reimbursement perspective.  Develops expertise for assigned practice(s).  Works with practice leadership on annual budgeting, forecasting and analysis for potential new business opportunities

Establishes and develops collaborative relationships with internal staff.  Works with PBO departments to modify procedures and update information (i.e. update practice level pick lists, billing instructions). 

Shares information with PBO staff to enhance departmental efficiency/performance (i.e. notifies ADs of audit and compliance risks, identifies issues through rejection or receivable analysis.)  Provides back-up assistance to departments in need

Represents functional areas within PBO as a collaborative area of practice’s billing team.  When requesting specific assistance from a functional area, provides detailed summary of request, with supportive data.

Upon identification of issues, researches issue to determine whether it is an isolated instance or a trend and follows up with the Group Practice Manager and AD to facilitate communication to all parties within Group Management, the practice and the PBO

Develops standardized approaches for operational issues, reporting, and analysis and quality management.   Reviews key measures on a regular basis and develops new measures as needed.  Develops expertise in querying system for data and reports.   Works closely on interface and system issues as required to improve flow of data.

Monitors practice activity utilizing the EPIC Dashboard and workbench reports. Ensures that charge and account receivables processing meets established service standards and works with Partners Billing Solutions to efficiently resolve self- pay issues and patient concerns.

Attends all department and Practice meetings as required.

Works collaboratively with Patient Financial Services, PBO Registration, Patient Service Center, PBO Coding, Payer Relations and their counterparts on the Hospital Revenue Integrity Team to insure efficient processing and follow up on all professional revenue.     

Participates in committees and task forces as assigned

Other responsibilities that may from time to time be assigned



Bachelors Degree strongly preferred or equivalent experience required

3-5 years experience in a professional healthcare setting required

Proficiency in Microsoft Office suite (Excel, Word, Access, Outlook) required, EPIC, Cognos, preferred

Ability to learn and assimilate electronic systems

Experience at an academic medical facility preferred    


Understanding of healthcare billing, finance and accounting principals

Motivated to achieve Service Excellence

Ability to successfully manage numerous tasks simultaneously

 Requires excellent oral and written communications skills 

Ability to present to multiple levels of staff from VPs, to Ads, to Managers, to providers, to Billing Managers to front desk staff

Define problems, collect data, establish facts and draw valid conclusions 

Ability to conduct training sessions

Proficiency in Microsoft Office suite (Excel, Word, Access, and Outlook) required


The MGPO Professional Billing Office is located in the Charlestown Navy Yard campus

The hours are usually Monday through Friday 8:00 AM to 4:30 PM but vary according to the demands on this exempt salaried position

The work environment is very busy and dynamic

Staff is very collaborative and work together to solve issues with particular practice issues

There are often multiple conversations occurring at the same time – the staff needs to be able to handle an environment that is not quiet