About the job

In this role, you'll have the opportunity to be the dynamic heart of our store, fueling our customers' love for our award-winning products with your boundless energy and meticulous attention to detail. You'll be the orchestrator of our retail experience, blending the roles of a sales ambassador, product guru, community builder, and customer support champion. We need someone to own the essence of our brand within the store's walls, ensuring it's a vibrant and welcoming space. As our fearless store leader, you'll inspire our sales team, design flexible schedules, and cultivate a joyful work environment. You'll lead our mission to enrich our community calendar and establish deeper connections with customers, like-minded brands, and our local neighbors. Your adeptness in managing our stockroom will ensure it's always brimming, our customers will leave with elation, and our store will become the go-to destination in the neighborhood. You'll figure out what works, discern trends, and know precisely when to innovate. We're looking for an individual who can skillfully combine all these elements, a person who thrives in the ever-evolving world of retail and knows that sometimes, bucking the trends is the key to making a lasting impact.

About the role:

People Leadership

• Lead recruitment, interviews, and hiring to maintain full staffing
• Conduct regular performance evaluations and foster a positive sales team environment.
• Oversee new hire training and ensure current staff receives ongoing training on new products
• Provide support during high store traffic to ensure exceptional customer service.
• Manage part-time staff schedules, including regular hours, special events, and peak seasons.
• Cultivate a happy work atmosphere to support the professional growth of the sales team.
• Act as a conduit for customer feedback, regularly presenting it to the Director of Retail.

Products and Inventory

• Demonstrate comprehensive product knowledge, exceptional soft-selling skills.
• Manage financial tasks, including daily, til counts, and regular money deposits as per our Retail guidelines.
• Maintain accurate inventory data through regular cycle counts and checks.

Physical Space Responsibilities

• Ensure that the store always looks clean and inviting.
• Keep all product and window displays up to visual merchandising standards.
• Proactively manage repairs and maintenance of the physical space as needed.

Events and Community

• Organize and host engaging monthly in-store events that not only bring potential customers into our physical space but also provide an opportunity to create a memorable in-person experience, fostering a personal connection with our community.

Role requirements

• At least 5 years of people management experience
• Experience with retail market and/or community in New York City
• An upbeat and energetic people person who naturally connects with others
• A self-starter who tackles challenges with a rockstar's enthusiasm and determination
• Exceptionally organized and highly meticulous in all endeavors
• Environmentally conscious
• Thrives in an active, social, and lively workspace, finding inspiration in a dynamic environment
• Enjoys community building, fostering connections and creating a sense of belonging
• Highly adaptable, readily embracing change and new opportunities
• A master delegator and skilled project manager, adept at orchestrating tasks and teams for optimal results
• Possesses strong leadership and motivating skills, inspiring and guiding others to excel
• Ability to work 5 days a week, which includes weekends
• Ability to travel to another retail location at least twice a year

Nice-to-haves

• Experience within the SoHo/Nolita neighborhood
• Passionate about travel, photography, design, and other creative outlets
• Strong connection to the creative community

A day in the life:

• Start your morning with an artisan cup o' joe and enter your sparkling new retail home. Greet your team and ensure the store is in tip-top shape-not a strap out of place.
• Rally your team in a morning huddle, review their daily tasks, and get folks hyped. Then kick open those doors and welcome in all our customers.
• Fire up the ol' laptop to check Slack, email and get acquainted with your to-do list for the day. Maybe you take a call with another brand on the block to plan a community event or maybe you are reviewing product training materials for our newest gear that's about to launch.
• If it's Tuesday, don't forget to put in a lunch order for you and the team. It's on us!
• Mix it up on the sales floor to knock out the post-lunch sleepies. Chat with customers, check in with your team, and ensure everyone who enters, even your staff, leaves with giant smiles.
• Now you're back at your desk checking sales numbers, adjusting next month's shifts, scheduling vendor payments, and flushing out talking points for your next team meeting.
• One last call with our Retail Ops Lead is to chat through the new window display installs and inventory planning adjustments.
• Log off for the day and enjoy some time away from the screen (or maybe even people). Perhaps that's a post-work stroll through the neighborhood, team outing, or spending quality time with friends and family.

Salary Range

• $75,000 - $90,000 USD
• In addition to base salary, this role is eligible for a performance-based bonus
• Compensation will vary based on geographic location and level. Leveling, as well as positioning within a level, is determined by a range of factors, including, but not limited to, a candidate's relevant years of experience, domain knowledge, and interview performance. The salary range listed in this posting is representative of the range of levels Peak Design is considering for this position.