Retail Services, Research and Insights Analyst

 •  Citigroup Elk Grove Village, IL

11 - 15 years experience  •  Financial Services

Salary depends on experience
Posted on 11/22/17
Elk Grove Village, IL
11 - 15 years experience
Financial Services
Salary depends on experience
Posted on 11/22/17


Position Summary Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services.  A part of Citi’s Global Consumer Bank, Citi Retail Services (CRS) is a leader in the payments industry serving nearly 45 million customer accounts with iconic retailers like Best Buy, Macy’s, Sears, and The Home Depot. The business offers innovative products, advanced services and payment systems to help retailers grow and succeed. Integral to the success of CRS is the introduction and management of innovative programs, products and solutions through strong partnerships and dedicated employees who are committed to excellence. Attracting market-leading talent is a priority within CRS, and the combination of financial strength and broad product scope provides rewarding opportunities for outstanding professionals to excel in a dynamic, collaborative and fast paced environment.Within CRS is Business and Market Development, an organization chartered with building CRS’ prowess across a number of disciplines to deliver business model expansion and revenue growth. A cornerstone of this team is the Research & Insights organization, responsible for identifying key industry and consumer trends which present the potential to impact CRS or our partners through the development of new and innovative credit and loyalty programs, cutting edge digital payment tools, and best-in-class information security. R&I team members partner with Marketing, Decision Management, Partner Management, Digital Marketing, Business Development, Compliance & Regulatory, Risk, and Marketing Operations to drive needs assessments, define research objectives, manage third party vendors through research design and execution, and deliver actionable results that drive portfolio performance.  The Research and Insights organization is accountable for delivering strategic business recommendations, securing alignment and buy-in from key stakeholders, producing thought leadership pieces to reinforce our position in the retail and payment solutions space, and building best in class research capabilities to support key initiatives across CRS (Partner, Prospect and Customer).  Specifically, for the Vice President Industry and Consumer Insights critical responsibilities include close collaboration with Marketing, PM and DM to drive the identification, design, management and analysis of research engagements in support of key strategic initiatives that deliver growth for our retail card products and partners.Keys to success in this role include the ability to lead cross-functional teams through the development and execution of research engagements, being a self-starter focused on continuous improvement, keen project management skills, ability to integrate into the retail credit experience, creativity to develop new ideas and the ability to manage multiple work streams simultaneously. 

Key Responsibilities

  • Work with partner facing teams to understand and drive portfolio/marketing research engagements in support of product and loyalty innovation, digital integration, information security, and thought leadership.
  • Provide strategic thought leadership and guidance to identify, design and deliver actionable research findings
  • Manage third party research vendors (custom Quantitative & Qualitative, Online Communities, Mystery Shopping, Competitive Tracking, etc.) to execute and deliver best in class research
  • Develop plan to disseminate and present available Research to relevant audiences (both general staff and top leadership) on an ongoing basis so it’s value and utility is maximized. Make Research presentations to Retailer Partners when necessary.
  • Develop into category and portfolio SME by primarily focusing on several retailing types (TBD but for example Apparel, Electronics, or Office Supplies)
  • Keep abreast of new and emerging research resources and techniques that would be relevant for our retail private label business, vet them and test as appropriate.

Key Collaboration Points

  • Marketing
  • Partner Management
  • Decision Management
  • DigitalMarketing
  • Business Development
  • Compliance & Regulatory
  • Risk
  • Marketing Operations


Business and Technical Requirements

  • Bachelors in Marketing or Marketing Research, MBA preferred
  • 10+ years in Marketing or Market Research
  • 2+ years’ experience in Consulting
  • Strong team player; ability to lead, partner and negotiate with cross functional team to successfully deliver client needs
  • Track record of delivering meaningful research insights that drive business success
  • Specific knowledge of private label/co-brand credit cards and performance drivers
  • Strong written and verbal communication skills
  • Strong presentation skills
  • Promotes a strong culture of teamwork across organizational boundaries
  • Strong Word/Excel/PowerPoint skills preferred

Leadership Competencies

  • Strong sense of accountability and decisiveness in a strong work ethic culture
  • Ability to successfully interact with various levels within the organization, including Senior Management
  • Strong team player; ability to lead, partner and negotiate with cross functional teams and across organizational boundaries to successfully deliver client needs
  • Intellectually curious, proactively seeking and developing new opportunities
  • Strong written, verbal, and interpersonal communication skills
  • Presentation and exerting influence
  • Demonstrated ability to deal with ambiguity
  • Relationship building skills both internally and with external clients / partners
  • Strategic thinking / vision
  • Strong analytical skills
  • Ability to prioritize and manage projects
  • Job ID: 17066126
Not the right job?
Join Ladders to find it.
With a free Ladders account, you can find the best jobs for you and be found by over 20,0000 recruiters.