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Retail Program Manager: Communication, Sales & Service in New York, NY



$100K - $150K*


Sales Management & Operations


5 - 7 years

Job Description

The Casper Retail Team is looking for a dynamic, driven and customer-focused program manager to join our team in NYC at our HQ office! In this role, you will work directly with and impact our Retail fleet, help drive the retail business, and support the Retail Excellence team in key business-supporting projects.

This role centers around three major disciplines: Selling, Service, and Communication, with your key objective being to drive store-level engagement.

This includes:

  • Act as gatekeeper to the fleet, overseeing when initiatives will launch to the field and what the communication plan is for each respective project.
  • Ensure that all communication is structured and shared in a way that makes it easy for the store team. In some instances you will be responsible for writing the communication yourself; other times, cross-functional partners will write the communication per the guidelines you set.
  • Help define and codify change management bes
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Valid through: 2020-5-20

About Casper

Casper (with the same sounding Kasper) is a family and personal name derived from Chaldean that means "Treasurer". The origins of the name have been traced as far back as the Old Testament and variations of the name have been adopted by a variety of cultures and languages. The name is derived from Gaspar which in turn is from an ancient Chaldean word, "Gizbar", which according to Strongs Concordance means "Treasurer". The word "Gizbar" appears in the Hebrew version of the Old Testament Book of Ezra (1:8). In fact, the modern Hebrew word for "Treasurer" is still "Gizbar". By the 1st century B.C. the Septuagint gave a Greek translation of "Gizbar" in Ezra 1:8 as "Gasbarinou" (literally, "son of Gasbar"). The transition from "Gizbar" to "Caspar"and "Kaspar" can thus be summarized as: Gizbar>Gasbar>Gaspar>Caspar>Kaspar...with "C" being a misreading of the manuscript "G" and "K" having the same phonetic value as "C". There are numerous modern variations such as Gaspar (Spanish and Portuguese), Gaspare (Italian), Gaspard (French), Kaspar (German,Dutch), Kašpar (Czech), Casper (English), Kacper/Kasper (Polish), Kasperi (Finnish), Kasper (Danish), Gáspár (Hungarian), Kaspersky and Kasparov (Russian) and Kaspars (Latvian).
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* Ladders Estimates