Retail Operations Manager

Sodexho   •  

Honolulu, HI

Less than 5 years

Posted 300 days ago

This job is no longer available.


Unit Description

The Queen's Hospital, now called The Queen's Medical Center, was founded in 1859 by Queen Emma and King Kamehameha IV.  The Queen's Medical Center,located in downtown Honolulu, Hawai?i, is a private, non-profit, acute medical care facility. It is the largest private hospital in Hawai?i, licensed to operatewith 505 acute care beds and 28 sub-acute beds. The medical center has more than 3,000 employees and over 1,200 physicians on staff and part of the Queen's Health System. As the leading medical referral center in the Pacific Basin, Queen's offers a comprehensive range of primary and specialized care services.  #LI


Sodexo Retail Operations consists of the following:

  • Harkness Dining Room, a full service dining facility
  • Cafe Aloha, Specialty Coffee Bar
  • Cafe Queens, Specialty Coffee Shop, located in POB1
  • CQ2 Bistro, Specialty Coffee Bar, located in POB2 (New)
  • Traveling food carts (2)

Click here to learn more about Sodexo Health Care


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Position Summary

Responsible for food quality & customer service in an operation that may have branded concepts or other retail offerings. Directs the work of hourly and supervisory food service workers, as well as other managers.
Key Duties
-Ensures there is a zero harm mindset for ourselves, our customers, our food & employees.
-Directs daily operations of food quality & customer service in a retail food operation that may include branded concepts ensuring that employees have appropriate equipment, supplies and resources.
-Manages cash handling protocols & control procedures according to Sodexo policies.
-Maintains client satisfaction for food quality & customer service.
-Accountable for the execution of service quality by maintaining the highest level of delivery. 
-Supervises day-to-day work activities of food service workers, supervisors & managers.



Qualifications & Requirements

Basic Education Requirement - Bachelor’s Degree 

Basic Management Experience - 3 years
Basic Functional Experience - 3 years of experience in retail operations

Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.