Retail Operations Manager

HMSHost   •  

Amherst, OH

Industry: Food & Beverages


Less than 5 years

Posted 37 days ago


The Retail Operations Manager is responsible for supporting a F&B Multi Operations or Director of

Operations and is responsible for day-to- day supervising of non-management associates, assigning

specified work to non-management associates, focusing on store level operation performance, coaching

and developing Shift Supervisors and other non-management associates, and performing all other

responsibilities as directed by the business or assigned Management. This is an exempt position and

typically reports to the Operations Manager, depending on local requirements.

Essential Functions:

 Supervises the day-to- day activities of Shift Supervisors and other non-management associates

 Assigns work tasks and activities, prepares schedules, and ensures that all shifts are covered

 Prepares daily orders, ensures units are stocked with appropriate levels of product and coaches

Shift Supervisors on order procedures

 Conducts and coordinates on-the- job training for associates, and ensures all associates receive

basic skills training to perform their jobs

 Uses judgment and discretion to resolve complex problems and issues

 Provides recommendations for hiring, firing, advancement, promotion or any other status change

of associates within the store

 Supports DO and/or Multi-Unit F&B Manager in developing and implementing creative strategies

to increase revenue

 Monitors progress towards unit goals and assigns associates to meet those objectives


Minimum Qualifications, Knowledge, Skills, and Work Environment:

 Requires 3-5 years of experience in high volume and/or multi-unit Food and Beverage or

Merchandise operations or other related management experience

 Requires previous experience as an exempt assistant manager

 Demonstrates team management, delegation and issue resolution skills and the ability to multi-


 Demonstrates knowledge of HMSHost policies and product, service, quality, equipment and

operations standards

 Requires the ability to speak, read and comprehend instructions, short correspondence and

policy documents, as well as converse comfortably with individuals