Retail Market Manager

Cox Enterprises   •  

Fairfax, VA

Industry: Automotive


8 - 10 years

Posted 26 days ago

The Retail Market Manager is responsible for leading the retail sales channel in delivering assigned Cox products and service sales goals while ensuring customer satisfaction and loyalty. Develops and implements retail sales strategies for Cox Communications and serves as a strategic partner in the overall operation of the organization. Exceeds growth and profit objectives by maximizing the retail sales of individual and bundled Cox video, voice and data services. Results driven sales professional that demonstrates strong interpersonal skills in Coaching, Developing and Inspiring, holding teams accountable in delivering exceptional results.

Primary Responsibilities and Essential Functions

  • Upholds the Cox Sales Vision Flawless Execution with every customer, with every initiative, every day. Prioritizes plans and executes to achieve goals, works with a sense of urgency, respect and integrity
  • Develops and implements the necessary metrics and structure to ensure the proper in-store customer experience is achieved in order to support the goal of being the trusted provider
  • Assesses local competitive assortment and pricing trends and escalates competitive discrepancies to leadership
  • Assesses local competitors, their assortments and pricing trends to ensure Cox stores remains consumer relevant and competitively positions
  • Partners with the Product & Acquisition Marketing teams to recommend strategy, direction and goals for merchandising, advertising and point of sales efforts and participates in creating marketing materials pertinent to team's sales efforts
  • Creates labor plans based on corporate guidelines, seasonality and anticipated customer demand
  • Drives sales of Cox products and services while keeping a laser focus on efficient operations to ensure maximum profitability
  • Owns the customer satisfaction performance measurements for the retail sales channel as well as internal customers and provides recommendations for improvement
  • Ensures store appearance is in compliance with ongoing marketing campaigns and meets or exceeds department standards for the assigned planogram.
  • Facilitates weekly sales meetings to ensure sales associates are aligned to corporate initiatives, including customer and product strategies
  • Develops and administers the annual retail and payment center expense budget and the annual retail sales and revenue budget
  • Interviews, hires, trains, and regularly evaluates performance of team of Sales Team, Team Leaders, and Administrative Support
  • Participates in development of comp plans and quota setting
  • Sets appropriate individual performance goals and objectives for store employees
  • Serves as point of escalation for customer and employee concerns
  • Prepares periodic sales reports showing sales volume, potential sales, and areas of proposed client base expansion
  • Oversees store inventory to ensure alignment with Corporate store design strategy
  • Monitors shrink, conducts exception analysis and takes action
  • Partners with Corporate to identify traffic trends to ensure consistency with inventory requirements
  • Pro-actively monitors store revenues, store operational targets, customer satisfaction, inventory and shrink
  • Travels approximately 30% - based on business need
  • Performs other duties as required


  • 7+ years of business experience, with an emphasis in business development and/or retail sales and marketing preferred
  • 3+ years of experience presenting programs, ideas, results and promotional information to customers/clients, senior leadership and/or cross-functional groups
  • Prior leadership experience
  • Time may be credited for college coursework in applying experience requirements
  • Certification may be required in some areas
  • Valid driver's license with driving record that meets Cox standards


  • Bachelor's Degree in related field MBA/Graduate Level degree highly desired
  • Merchandising experience
  • Experience implementing Six Sigma/Lean tactics in a service environment
  • Knowledge of local market and industry highly desired