This position reports to the Director of Retail Sales and Operations. Position will interface on a daily basis with both store and Home Office associates and regularly with District Managers, Vice-President of Retail, Human Resources, Retail Merchants, Planning & Allocation, Retail Marketing, Accounting, and Orvis Service Center associates.
Performance will be evaluated on the position responsibilities, exceptional customer experience and on the financial measurements of the retail store based on established standards and goals.
Subscribe to the highest customer service standards, and provide a personal example for the team of a true retail professional at all times;
Understand Orvis policy and procedures, adhere to them, and ensure compliance by the team;
Be an ambassador of the brand and instill the Orvis Vision, Mission, Core Values, and Culture in the entire team;
Communicate the Orvis brand and its lifestyle through creative and effective presentations, maintain visual standards, emphasize key product/corporate directed messages, and maximize sell-thru by product placement and signage;
Ensure financial goals are achieved;
Recruit, interview, hire, develop, coach, and train store associates to deliver sales and customer service objectives; as well as build a functional talent pool;
Lead, coach, train, and manage by example; with grace of authority, embracing and adapting to change, and maintaining respect, dignity, and compassion at all times.
Communicate expectations and effectively evaluate store and staff performance and objectives.
Help coordinate community outreach events, marketing, and public relations with our Home Office;
Perform all other assigned operational duties.
Minimum of eight years store management experience;
Proven track record of building and leading effective teams from recruiting through retention;
Excellent retail business acumen including selling skills, visual presentation, and sales analysis;
Strong background in payroll planning and scheduling;
Flexibility in personal time commitments to do what is necessary based on the needs of the business and the development of themselves and the team through continued Orvis training and cultural education;
Up-to-date computer skills with the aptitude to learn and utilize business programs and the ability to teach these programs to the team;
Physical strength to reach, move, and handle merchandise in high and low areas, and the stamina to execute floor sets;
Ability to receive and process large shipments of merchandise daily as well as implement and oversee the efficient organization of inventory flow;
Appreciation for the outdoors.
Specialty retail experience;