Retail Facilities Program Manager

REI   •  

Kent, WA

Industry: Professional, Scientific & Technical Services


5 - 7 years

Posted 26 days ago

This job is no longer available.

What's cool about this job

This job contributes to REI success by helping to define and execute the REI strategy. This job is responsible for the development of programs that enhance the customer experience and support REI’s core values. Program management tools and processes will be used to ensure the dependencies among multiple projects are appropriately managed. This role will monitor best practices and emerging trends and assess how new opportunities can be leveraged to improve the customer experience and connect people to REI. This position leads high-impact initiatives, and acts as a representative in cross-divisional forums. Models and acts in accordance with REI’s guiding values and mission.

  • Manages the centralized Retail Facility Maintenance system and program
  • Develop the Retail Facility Maintenance program and the continued development of the Store Maintenance Team consisting of system, programs and processes to assure REI's physical retailfacilities are maintained at an appropriate level
  • Solicit, bid, review, analyze, negotiate and maintain maintenance and repair agreements, contracts and supply agreements for retailfacilities
  • Prepare and process annual budgets for Store Maintenance and Facility Operations
  • Oversees the management of a portfolio of programs and projects that support divisional priorities and in-line with REI’s strategy
  • Develops requirements for programs and projects while continuously evaluating the needs of customers and employees. Identifies and provides recommendations for process and program improvements. Research trends, opportunities, threats, competitors and other factors that affect the program
  • Initiates, plans, and delivers medium to large cross-divisional, multi-year initiatives. Utilizes established project management methodology or where appropriate, partners withProject Manager(s) in leading/influencing project implementation
  • Ensures program quality and success through management of action items, issues, and decisions, assessing risks, initiating change requests, identifying resource needs, meeting deadlines for deliverables, and financial planning. Appropriately escalate barriers to project managers and department leaders
  • Contributes to Retail strategy and roadmap
  • Works with cross-divisional leadership to identify and close critical program gaps
  • Collaborates with the manager to ensure that each program is on strategy, on time and within budget. • Identifies and provides recommendations for process and program improvements
  • Leads and develops programs and projects that transform process, policy and systems
  • Manages the progress of programs and projects and regularly communicates the project status to management and stakeholders
  • Facilitates and leads collaborative cross-functional meetings
  • Manages and develops assigned budgets for programs and/or projects
  • Manages both external and internal business relationships with vendors, clients, strategic partners, and agencies
  • May travel to various local and national locations
  • Responds to customer and store requests as appropriate
  • Perform other duties as assigned

Bring your passion and expertise

  • 5+ years experience managing medium to large cross-divisional, multi-year projects with a business and technology focus
  • 5+ years experience leading program development and omni-channel strategy
  • Bachelordegree or equivalent experience
  • 2+ years building and leading teams
  • Certification in program management, process improvement (e.g. Lean, Six Sigma), and/or project management (e.g. PMP)
  • Familiarity with the system scope and project objectives, as well as the role and function of each team member
  • Actively participates and collaborates with others on one's own team and across REI for the achievement of business goals
  • Flexible in one's viewpoints and positions in order to support the direction taken by others at REI
  • Uses business knowledge, innovative thinking, and sound judgment in the solution of problems or the pursuit of business opportunities
  • Consolidates information from various sources including feedback from others to reach sound decisions
  • Considers the ultimate impact of decisions and actions on internal and external customers
  • Works smart by setting effective work goals, establishing priorities, and planning well in order to produce quality work
  • Executes effectively by using resources efficiently, meeting deadlines, and keeping others informed of work plans and progress toward goals
  • Clearly conveys and accurately receives information by a variety of methods and in various situations
  • Builds rapport with all kinds of people inside and outside the organization
  • Acts upon opportunities and involves and influences others in the accomplishment of worthwhile organizational goals
  • Challenges the status quo, champions change and influences others to change