Retail Branch Manager - New Bern in New Bern, NC

$80K - $100K(Ladders Estimates)

Woodforest National Bank   •  

New Bern, NC 28560

Industry: Finance & Insurance


Less than 5 years

Posted 43 days ago


The Retail Branch Manager I is responsible for the growth of consumer and business customer relationships, community engagement, and instore partner relationships, while delivering the Woodforest Experience to every customer, every day, every time.

Key Responsibilities:

  • Achieve branch sales and revenue goals by proactively identifying, marketing, and recommending banking products and services beneficial to the customer.
  • Must be a Keeper of the Woodforest Culture and possess the ability to create energy around Retail objectives and initiatives.
  • Recruit, train, retain and motivate staff to ensure profitability, sales, customer experience, compliance, and growth objectives for assigned branches within the region.
  • Develop and lead innovative strategies to grow, retain and deepen consumer and business relationships.
  • Proactively grow business deposits and loans through inside and outside business calling.
  • Enhance customer experience and the reputation of the Bank by warmly and sincerely greeting, engaging, and developing relationships with retail partners and customers.
  • Embrace and lead a technology driven customer experience.
  • Lead, partner and execute a community engagement strategy with a Community Development Relationship Manager in order to be an engaged and intrinsic community partner.
  • Inspire and lead team members to reach their full potential.
  • Demonstrate flexibility to perform every other duty as assigned.

Other Responsibilities:

  • Exhibit operational excellence through diligent adherence to policies and procedures.
  • Understand and live by the importance of customer confidentiality.
  • Practice branch security procedures and protect customer confidentiality and privacy.
  • Perform branch servicing duties such as paying and receiving, cash and vault balancing; ordering cash, cards, reports, audits and control checks; maintain and service automated teller machines; and clean work areas.
  • Demonstrate prudent expense management.
  • Address customer questions and concerns by telephone and in person or refer to appropriate internal resource with ownership until final resolution.

Competencies Required:

  • Must be proactive when seeking business outside of the branch.
  • Inspired, goal oriented, disciplined, team leader with strong interpersonal skills, sales aptitude, and comfortable with outside sales.
  • Must be open to direct coaching and feedback.
  • Ability to work flexible or extended working hours to meet business needs; demonstrated reliability.
  • Demonstrate a passion for taking care of people by exhibiting effective problem-solving abilities, the ability to maintain composure and convey a positive attitude while interacting with customers as well as internal team members.
  • Knowledge of/or ability to quickly learn products, services, policies, procedures, regulatory guidelines, as well as engaging in as sales and service process.
  • Ability to maintain the highest level of confidentiality, follow directions, and apply proper policies, procedures and guidelines.
  • Excellent organizational skills with the ability to prioritize workload and multi-task in a fast-paced environment while maintaining accuracy and attention to detail.
  • Ability to understand instructions, forms, applications, and be familiar with financial statements and credit reports.


Minimum Qualifications/Experience:

  • 5 years of relevant and transferrable sales and/or customer service experience.
  • OR a Bachelor's degree and 3 years of relevant and transferrable sales and/or customer service experience.
  • 1 year of experience leading and directing the activities of a sales team is required.
  • Individuals with this level of experience typically report to an on-site manager; will mentor or lead a team of more junior staff but do not typically have formal management responsibility for personnel decisions.
  • Previous instore banking experience is preferred, but not required.
  • Must be positive and engaging.

Formal Education & Certification:

  • High School Diploma or equivalent required.

Work Status:

  • Full-Time.

Supervisory Responsibility:

  • Responsible and accountable for all personnel and employment decisions at assigned branch/location.


  • Up to 50% or more outside of branch or as needed by customer.

Working Conditions:

  • Conditions include standing most of the time, may involve walking, moving, bending, stooping or sitting for brief periods, and occasionally lifting and carrying items up to 30 lbs.

Valid Through: 2019-10-26