Resource Manager

Microsoft   •  

Virtual / Travel

Industry: Technology


8 - 10 years

Posted 24 days ago

\About Us

At Korn Ferry, we grasp every opportunity to surprise others and ourselves by going beyond expectations to deliver a bit extra. We call it exceeding potential. To inspire and excite people, teams, even entire organizations. To bring companies’ strategies to life. To unite boardrooms and workforces. To unlock potential, realize ambitions, and change lives. Together, we are smarter. Together we are stronger. Together, we are more than.

Korn Ferry is a global organizational consulting firm. We help clients synchronize strategy and talent to drive superior performance. We work with organizations to design their structures, roles, and responsibilities. We help them hire the right people to bring their strategy to life. And we advise them on how to reward, develop, and motivate their people.

Our 7,500 colleagues serve clients in more than 50 countries. We offer five core solutions.

  • Organizational Strategy
  • Assessment and Succession
  • Talent Acquisition
  • Leadership Development
  • Rewards and Benefits


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The Role

Korn Ferry’s Advisory Resourcing Manager (RM) will join a growing and centrally managed professional resourcing team. RMs will work closely with the Firm’s internal consulting population across our four solution areas: Assessment & Succession, Leadership Development, Strategy Execution and Rewards & Benefits, to find the best fit internal talent for clients and to optimize resource deployment.

As a RM, you’ll take the lead in partnering with a pre-defined population (c.150) of delivery and sales consultants across levels from Analyst to Senior Client Partner. The role will require you to establish and drive productive resourcing practices with your offices (i.e., country leaders, consulting leaders and team leads), as well as with your Advisory Resource Management (ARM) team regionally/globally and other groups within the Firm. Optimizing consultant utilization, allocation of work and imbedding yourself into talent discussions will be an important focus for this role. Working closely with your consultants, you will build strong relationships, learn skill profiles/development interests, and engage in talent planning for future pipeline needs. The role requires a blend of out-in-front influencing, trust winning, and relationship building, with behind the scenes emotional intelligence, data-savvy and problem solving in a fast-paced, project-driven environment.

The ARM team is tightly aligned with geography and solution areas allowing for depth in understanding of the nature of our services and the people who can do the work. Anchoring principles for this team include driving utilization, having client impact, and supporting consultant development. While resourcing will help to support each of these outcomes, a strong partnership between solution leaders, people managers and consultants themselves is also required.

This is an individual contributor role reporting into an ARM (Sr)Director. Locations vary and are typically in our larger, centrally located offices. While on-site presence with our consultants is critical, some flexibility to work remote is possible when needed. Travel is minimal with most meetings happening virtually.

We will consider applicants in Chicago, Minneapolis, Philadelphia and San Francisco.

Key Accountabilities

Managing Stakeholders

  • Drive an effective partnership with country leaders, consulting leaders and team leaders (within assigned countries) and infuse productive resourcing practices into sales and delivery processes
  • Partner with solution and market leaders to understand the composition of the regional talent pool and identify opportunities to optimize resourcing
  • Stay current in understanding the organizational matrix (solutions, markets, geos, lines of business, internal functions) and be up to date on changes as they occur
  • Work in close partnership with other key internal functions
  • Monitor solution trends and developments and share this among appropriate teams and leaders



  • Know your talent pool including numbers, individual skill profiles/interests, group skill gaps/surpluses, potential training needs
  • Constantly evaluate the needs of the Firm, Region, Office, Client and Consultant in determining the right staffing solutions; contractor vs. FTE tradeoff
  • Manage client team expectations through appropriate information sharing and education
  • Understand the staffing need fully, and in the unique context of the client/solution, determining consultant ‘success profile’ for Advisory’s various offerings
  • Think appropriately outside immediate talent pools for the right opportunity for others
  • Hand requests to appropriate groups within ARM where necessary following globally agreed processes
  • Help expose new or unknown talents to engagement teams, advocating for their capability to be successful in a new environment
  • Onboard new consultants, educating them on how to effectively partner with ARM
  • Seek and provide feedback; maintain an ongoing feedback loop with consultants and people managers on performance; utilize information to enhance development opportunities for consultants moving forwards
  • Appreciate fully the need to adjust staffing approach to the needs and cultural norms of different countries

Understanding the Business


  • Apply your knowledge of the professional services industry and how publicly listed consulting firms operate (e.g., contract-to-cash, business development cycles, project delivery cycles, billable hours, time entry, quarterly reporting etc) to staffing
  • Review and monitor monthly reports, including but not limited to: utilization reporting, pipeline, solution specific reporting, backlog
  • Leverage business and financial acumen to understand the implications of bill rates, fees, priority work etc.
  • Understand our clients, what they do, what they need and how we are helping them
  • Demonstrate strong commercial awareness when reporting to stakeholders: utilization, monitoring and investigating discrepancies between the data, and providing insight to the leadership teams, highlighting any potential concerns

Personal Development

  • Participate in internal solution relevant sessions, read relevant solution related white papers, attend town halls and investor calls
  • Look for opportunities for development within the work environment (e.g., shadowing consultants, engagements, asking questions about the work and the client etc)
  • Ask for feedback from your ARM colleagues, managers and importantly, your consultants – seek a continuous improvement approach to learning and serving Advisory
  • Escalate challenges, brainstorm alternatives, and ask for help in order to learn from your peers and consultants
  • Share knowledge, best practices, and skills with your ARM team


Skills & Experience

  • Relevant Bachelor’s degree highly preferred. Equivalent qualifications accepted.
  • 7-10+ years’ experience in resource management or related field.
  • High degree of professionalism in all areas (communication, approach, style); understanding what it means to represent a top tier professional services firm.
  • Highly developed diplomacy, influencing, negotiation and conflict management skills
  • Ability to lead multiple, high profile/value and complex projects with multiple top-level stakeholders.
  • Effectively work under pressure and with short timelines/competing demands.
  • Ability to work effectively across multiple geographies/cultures.
  • Ability to partner at all levels of the organization internally and externally.
  • Gravitas and judgment to understand when and how to challenge senior leaders productively and maintain relationships.
  • Highly analytical; puzzle-solving.
  • Creative and resourceful.
  • Ability to maintain and align with processes.
  • Detail orientated with a strong focus on quality.
  • Ability to handle large amounts of information and ambiguity.
  • Sense of discretion/prudence in working with sensitive information.
  • Multiple languages preferred.