Atria is an equal opportunity employer committed to providing equal employment opportunities without regard to race, color, religion, sex (including pregnancy), sexual orientation, age, national origin, disability, genetic information, veteran status, or any other classification protected by applicable law. Atria will not tolerate harassment or discrimination based on any of these protected classifications.
The Resident Engagement Director ensures that the Atria philosophy of engagement and well-being is implemented and practiced across independent living, assisted living, and memory care service offerings. Oversees programs of interest and meaning to our residents in order to optimize their physical, emotional, and intellectual well-being, enhance their quality of life and exceed their lifestyle expectations. Manages and supervises Resident Engagement Coordinators (REC), Resident Engagement Program Specialists (REPS), volunteers, and drivers (where applicable).
- Manage all aspects of Resident Engagement in IL/AL and Memory Care service offerings.
- Manage the Atria Resident Discovery tool (ARD), including completing Resident Discovery surveys, Life Story, monthly event calendars, and all move in actions related to resident engagement for all residents.
- Oversee all community events and programs, ensuring alignment with resident interests and well-being needs, resident life stories, and “8 Dimensions of Engagement”.
- Manage departmental needs and goals within department budgets.
- Contribute to community growth by participating in sales activities.
- Oversee Resident Engagement Quality Enhancement initiatives.
- Ensure compliance with all state regulatory items (where applicable) in conjunction with RSD and ED.
- Engage in community public relations including collaboration with corporate public relations and preparation of local positive publicity stories.
- Recruit, research, and approve schedules and supervise programs, leaders, general contractor entertainers, volunteers, religious professionals and vendors.
- Engage and motivate residents resulting in program participation.
- Evaluate program offerings regularly and adjusts to continually meet residents’ needs and interests.
- Review and approve the monthly program calendars for AL/IL and Memory Care service offerings, ensuring calendars are engaging, creative and include all required programs in the daily and weekly calendar of events.
- Responsible for interviewing, hiring, training, developing, and evaluating assigned staff.
- Serve as the community’s “manager-on-duty” on a regular basis.
- Lead, direct, and assist staff with understanding Atria’s philosophy of dementia care as it relates to resident engagement and encourages learning by modeling the proper approaches and communication techniques.
- Provide on-site dementia training and in-services in conjunction with RSD.
- Recruit, approve, train and manage volunteers where applicable.
- May manage transportation services and drive company vehicle from community to social and other various destinations (only if required by community).
- May perform other duties as needed and/or assigned.
- Bachelor’s degree (B.A., B.S.) in a related field such as therapeutic recreation, gerontology, psychology, education, exercise science/kinesiology, creative/performing arts or gerontology.
- Two (2) to four (4) years of experience in delivering group and individual programs for older adults, including those with cognitive impairment and dementia.
- Knowledgeable about normal age-related cognitive changes, changes associated with mild cognitive impairment and dementia, how these changes affect individuals’ functional abilities, and adaptive strategies to help maintain abilities.
- Able to clearly present information through the spoken word. Can accurately communicate, providing the necessary level of detail even under stressful or demanding conditions. Ensures a positive attitude and team orientation is exhibited in verbal and non-verbal communication.
- Solid performance management skills, including the ability to communicate performance expectations, document performance conversations, coach and document performance issues and complete performance management expectations as guided by the company.
- Demonstrated ability to use independent judgment and discretion to make decisions designed to achieve company expectations and goals for the community.
- Experience facilitating family and caregiver support programs preferred.
- Experience performing budget analysis, review and control.
- Able to operate standard office equipment.
- Ability to effectively utilize technology including use of computers, iPad/Tablet use, Word programming, internet access, email, and social media.
- Must possess valid driver’s license.
- Must satisfactorily meet and comply with Atria motor vehicle policy standards.
- Ability to work varied schedules to include weekends, evenings and holidays.