Research Manager - Customer Experience

Ipsos   •  

Seattle, WA

Industry: Business Services

  •  

Less than 5 years

Posted 59 days ago

This job is no longer available.

Position Summary

The Research Manager (internally known as Account Manager) will be an integral part of the Customer Experience team in the Seattle office. The successful candidate will hold considerable responsibilities and play a significant role in the maintenance and growth of long term client relationships. The Account Manager will report to the Vice President of the team and will be responsible for the management and analysis of research projects across a broad array of categories and industries.

Key Responsibilities

  • Manage and coordinate all aspects of the research process from questionnaire writing and research design, analysis and interpretation of results through to preparation of reports and presentation
  • Liaising on a regular basis with all key internal operations groups (data collection, data processing and results reporting) to ensure that reliable results are delivered to client in a timely, cost-efficient manner
  • Build and maintain relationships with key clients by responding to queries and providing updates per client requests
  • Coordinate and manage data entry of project costs into our internal costing program based on research target specifications
  • Maintains project budget and works with team to ensure all aspects of the study continue to operate smoothly; responsible for quality assurance throughout the life-cycle

Ideal Candidate has the Following Skills & Experience

  • Completed Bachelor's Degree in related field, master's level education an asset
  • 3-5 years of market research experience; customer experience research an asset
  • Advanced proficiency with MS Office Suite; specifically, MS Excel and MS PowerPoint
  • Superior organizational skills, unflagging attention to detail & demonstrated commitment to the accuracy and completeness of information
  • Data savvy with a strong attention to detail and accuracy
  • Basic knowledge of SPSS and/or other quantitative reporting tools
  • Prior experience using Voice of The Customer (VoC) tech platforms (Qualtrics, Medallia, InMoment)
  • Ability to manage multiple projects simultaneously while maintaining a strong client service orientation
  • Ability to manage complex, multi-faceted project budgets and to create, manage, and commit to a project plan, schedule and budget
  • Highly motivated, self-directed & possess a driven personality capable of working within tight deadlines
  • Thrives within a team environment
  • Excellent written & verbal communication skills with well-developed interpersonal and presentation skills