Repair Operation Manager

Skip   •  

San Francisco, CA

Industry: Manufacturing


5 - 7 years

Posted 59 days ago

This job is no longer available.

Description:Skip’s Repair Operations Manager will hire, train, and lead the repair team as well as report daily to management on the status of Skip’s repair shop.

What you'll do

    • Be the leader of our Fleet Technicians
    • Report directly to the City General Manager
    • Track repair information (parts inventory and scooters repairs)
    • Bring attention to quality and other hardware issues
    • Collaborate with software and hardware engineering teams to resolve problems
    • Plan throughput of the repair operation to ensure there are enough scooters to meet the day’s demand
    • Optimize processes to increase daily repair output
    • Track key operational metrics and report them to local and company management
    • Order parts, tools, and other necessary resources
    • Create a well-oiled working environment that is best-in-class, rewarding, and fun


    • Verifiable leadership in a service operations department
    • 4-6 years of experience working in electrical systems, bike/automotive industries, retail (hiring/ managing several reports), manufacturing, and product development, etc.
    • Understanding of mechanical design and software tools
    • Good communicator both in person and online
    • Ability to flip between direct and logistical conversations with our ground teams, and highly analytical deep dives with our engineering team
    • Effective leader who can motivate the team to accomplish repair targetsLogical, analytical, team playerProficient with computer and spreadsheetsAttention to detail and quality
    • Strong desire to be a business leader, and prove yourself in a chaotic startup environmentBe able to work within several SaaS platforms simultaneously
    • Obsession with 'the follow-through' -- being relentless about getting things done rightUnquestioned work ethic
    • Passion in what we're doing to rapidly advance the future of mobility

What we're offering

    • Competitive salaryGenerous benefits package - including health, dental, and vision insuranceAn opportunity to work for an early stage startup in an industry that is at an inflection point