Remote Senior Technical Product Manager


Brooklyn, NY

Industry: Government & Non-Profit


5 - 7 years

Posted 32 days ago

This job is no longer available.

Who we are

At Democracy Works, we believe voting should fit the way we live. To that end, we build technology for both voters and election administrators that simplifies the process and ensures that no voter should ever have to miss an election.

Our Culture

We love what we do, and we're proud of what we stand for. We have seven core values, outlined below and available in detail here. We look forward to understanding how you identify with these key attributes.

  • We love democracy
  • We celebrate our teammates as whole people
  • We strive for continuous growth
  • We work to foster diversity and inclusion
  • We trust one another with hard topics
  • We cultivate ownership and 'leaderfulness'
  • We do our best work together

What we do

We started out in 2010 by building TurboVote, a website that registers voters, guides users through tasks like updating registrations or requesting absentee ballots, and provides timely election reminders so voters don't forget to vote. In 2014 we expanded our offerings to serve election administrators directly, providing the technology and infrastructure needed to scale best practices and voter-centric innovations nationwide.

Our work with government

Ballot Scout, our first tool for local election officials, tracks ballots sent through the mail using USPS Intelligent Mail barcodes. It's designed to do all the heavy lifting for election administrators, from helping them implement barcodes on their mailings to providing a way to monitor mailed ballots via a dashboard of intelligible, actionable tracking data. The tool also includes a public interface, giving voters the opportunity to look up the status of their ballot online and/or sign up for text or email updates. In 2018, Ballot Scout served Virginia and Oregon. We also manage the Voting Information Project, which coordinates with state election offices to publish nationally-standardized information about where and how to vote—data that powers everything from Google's polling place search to our own text message and email reminders to TurboVote users, and received over 120 million impressions in 2016.

In 2017, we added election reminders to our offerings for election officials, giving local offices the ability to automate timely text and email messages to voters with personalized information about upcoming elections. These messages contain official information in an easy-to-read format, delivered just when voters need it from an authoritative, nonpartisan source. And in 2018, we became the organizational home of the National Association of State Election Directors (NASED).

Where you fit: Senior Product Manager

As Senior Product Manager on our election administration team, you'll be working from end-to-end to manage the development of Ballot Scout and election reminders – from road mapping high-level product strategy down into the details of planning sprints and coordinating partner support. In doing so, you'll be supported by a team of software developers, including a UX engineer; a partner support lead; the PM who built both tools as a mentor and resource; a (part-time, contracted) designer; and an entire election administration team capable of pitching in.

You will

  • synthesize user interviews, partner feedback, and staff insights into clear roadmaps for future growth, and the user stories to see them built
  • lead the ideation, development, testing/QA, and launch of new features to make these tools best-in-class software for election administration
  • collaborate with the outreach and support leads to communicate roadmap priorities, introduce new features, and delight users
  • pair with a lead developer to define implementation for new features, ensure clear conditions of acceptance (including unsexy stuff like internationalization, accessibility, scaling and browser compatibility), and participate in regular sprint-planning meetings with the developer team to plan and prioritize their work
  • define a shared vision for the gov tools' use and impact, in line with Democracy Works's mission

You are

  • obsessively attentive to detail and happy managing the minutiae
  • empathetic and comfortable acting as users' biggest advocate
  • able to see the big picture and maintain strategic focus
  • persuasive, able to communicate your vision to both technical and non-technical audiences
  • a fantastic listener
  • creative, in the way that can pare ideas down to a clear wireframe and an initial MVP
  • at ease facilitating both a focused one-on-one conversation and a boisterous group debate

You have experience

  • building a new product (or significant new release) through its entire lifecycle—from ideation through launch
  • drafting technical architecture requirements, whether solo or in collaboration with a technical team
  • implementing a variety of development processes (agile, kanban, scrum) and navigating the strengths and weaknesses of each method in getting things done
  • communicating across different areas of expertise and coordinating teams with diverse viewpoints
  • conducting user interviews/direct product research and distilling insights
  • designing user interfaces
  • representing a product or project to clients or other external stakeholders
  • developing strategic plans

Desired Technical Expertise

The key attribute we seek in a Technical Product Manager is that you have managed the full lifecycle of at least one technical (SaaS or software related) product in recent years. The following experience and tools are NOT all required but a strong mix is preferable.

Desired Experience

  • strong and regular experience working alongside engineering staff
  • familiarity with information architecture and data modeling
  • experience in a microservices environment
  • work in quality assurance
  • background in security is highly desirable

Desired Tools

  • previous work in Pivotal (or Jira)
  • recent familiarity with GitHub and Git
  • wireframing tools (e.g. Balsamiq or Sketch)
  • Google Analytics

The Compensation

Salary Range: $80,000-120,000 per year (offers will vary based on experience and location/cost-of-living calculations. Brooklyn-specific salary range is $90-120k.)

Benefits: Vision, dental, & medical insurance; 403(b) retirement savings plan; generous vacation policy; parental leave; long-term disability; employee assistance program

Location: Preferably Brooklyn, NY, but we're open to remote candidates within the US

Target Start Date: March 1, 2019

Diversity and inclusion

Democracy Works is committed to diversity and inclusion in everything we do, and we aspire to have a team that represents those we serve. We believe it's crucial to invest in a hiring process that includes underrepresented groups, including Latinx, Black, AAPI, and Indigenous candidates, and have institutionalized practices to drive us toward this goal. We also work with institutions that serve and are staffed by underrepresented groups, which which ensures we are building a stronger and more diverse applicant pool.


$80K - $120K
$80K - $120K base, Substantial benefit package bonus