Remote Engineering Manager at Agilent Technologies in Wilmington, DE

Agilent Technologies is seeking a strong people manager to oversee a team of remote engineers supporting clients in the Americas.

Responsibilities:

• Using your people management and leadership skills, you will be responsible for the management of a remote team of trained remote engineers
• Drive an uncompromising "customer-first attitude" throughout the organization
• Actively drive the Customer Service Center operation to meet or exceed financial, business performance & customer related objectives. This includes coaching and supporting technical support agents to accomplish their goals
• Contribute to the successful operation of the infrastructure (network, telephony & tools) to create an efficient work environment for your team and the organization
• Work with customers & the Americas management teams to identify improvement opportunities
• Work closely with support teams and others in the organization to successfully execute projects designed to improve customer and employee experience

Option to Work Remote

No

Schedule

Full-time

Secondary Locations

Job Type

Experienced

Shift

Day Shift

Qualifications

We are looking for a driven and motivated team player who enjoys working in fast pace, result and process driven environment.

You should also have:

• Bachelors, Masters, or other University Degree in a related field is highly preferred; may consider applicants with equivalent combination of education, training and expertise
• 3+ years of experience as a team leader and/or manager
• Related industry background highly preferred but not required
• Experience successfully managing remote employees
• Ability to lead cross-functional or cross-geography projects and teams
• Experience successfully executing operations plans and driving results
• Successfully have translated strategy into tactics for initiative/projects
• Strong change management skills
• Strong understanding of customer service fundamentals
• Skilled at conflict resolution with the ability to handle customer escalation gracefully
• Understanding or direct experience in a laboratory environment is a plus
• Excellent written and verbal communication skills