Remedy Analyst

Confidential Company  •  Washington, DC

5 - 7 years experience  • 

Salary depends on experience
Posted on 04/20/18 by Cynet Sytems
Confidential Company
Washington, DC
5 - 7 years experience
Salary depends on experience
Posted on 04/20/18 Cynet Sytems

??We are looking for Remedy Analyst for our client in Washington, DC

Job Title: Remedy Analyst

Job Location: Washington, DC

Job Type: Contract ? 12 Months / Contract to Hire / Direct Hire

Job Description:

  • Responsible for day to day technical support of production issues, troubleshooting/debugging and resolving of issues related to ITSM/ITAM
  • Perform Remedy administration activities (Permission/Role assignments, Support group membership etc..)
  • Data uploads using UDM
  • Customize Remedy forms, Developing workflows, escalations, filters
  • Develop Attrium Integrator/Pentaho jobs
  • Coordinate with other technical teams for the migration and patching activities
  • Develop/customize reports under Smart Reporting
  • Configure and customize email templates
  • Collaborate with business users in understanding and developing the enhancement requests
  • 5+ years of experience with Administration in BMC Remedy (preferably Remedy 9 version)
  • 4+ years of experience with ITAM & ITSM modules (Incident Management, Asset Management, Change Management, Service Management etc..) in BMC Remedy
  • Experience with customizing Remedy 9 forms, email templates etc.

Mandatory Skills:

  • Responsible for day to day technical support of production issues, troubleshooting/debugging and resolving of issues related to ITSM/ITAM
  • Perform Remedy administration activities (Permission/Role assignments, Support group membership etc..)
  • Data uploads using UDM

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