Remediation Escalation Engineer

Varonis Systems   •  

Morrisville, NC

Industry: Information Technology


Less than 5 years

Posted 64 days ago

This job is no longer available.


Varonis Systems is the leader in unstructured and semi-structured data governance software, which is any human generated data that is within a company's environment. Our goal is to protect companies most sensitive information from insider threats and cyberattacks. We do this by allowing organizations to analyze, secure, manage, and migrate their volumes of unstructured data.

We are searching for a highly motivated Escalation Engineer (Tier-IV) to join our remediation applications team! The team extract and analyze huge amount of data from the latest IT technologies available today. This team builds user space crawlers and kernel modules that process this data with minimal impact on memory, CPU and network traffic. Our Escalation Engineer must learn fast and adopt to quickly changing technology in order to provide top tier support for our product line. This position will investigate customer issues with our products and provide timely resolution while coordinating with our support and development teams.

Position Description:

  • Provide expert level technical support for our products
  • Analyze, diagnose, and debug complex customer issues
  • Create and implement patches, fixes, and diagnostic tools
  • Take ownership of escalations and drive towards resolution
  • Act as a technical focal point in cooperative relationships with other internal groups
  • Coordinate with other engineers from various product components to deliver success
  • Acquire both broad and in-depth product knowledge
  • Create and improve documentation to train support engineers to resolve support cases
  • Demonstrate strong interpersonal and communication skills

Required Knowledge and Skills:

The core competencies for this position include:

  • At least 2 years' experience in developing enterprise grade C# windows applications.
  • SQL experience
  • multithreaded debugging experience
  • Customer support experience
  • Great interpersonal skills.
  • Fast technology adaptation

Additional Skills:

The following additional skills are nice to have:

  • Knowledge in Networking/Security protocol.
  • Knowledge with different storage types (i.e. Windows servers, Sharepoint, NetApp, EMC,…)
  • Any knowledge in Directory services (i.e. AD, LDAP, NIS).