The Remediation Branch Manager has direct responsibility for an assigned Field Service Center, which includes organizing, planning, coordinating, directing and controlling the profit and loss margin. Plans and coordinates with sales, staff, purchasing, logistic, finance to ensure projects meet cost and customer expectations. Trains on LSP as needed internally.
Responsibilities of the Remediation Branch Manager:
- Ensures Health and Safety is the number one goal by following policies, processes, and acting in a safe manner at all times.
- Formulates, develops, implements and measures market strategies, penetration and business goals and objectives
- Works with the Regional Finance Manager to achieve billed and unbilled revenue objectives
- Meets with customers to ensure customer satisfaction and to resolve pending complaints/issues
- Ensures project/job schedules are met and within budget
- Writes/conducts employee performance appraisals as well as implements and maintains career pathing, mentoring and on the job training.
- Recommends merit increases, promotions, and terminations of field service personnel.
- Ensures/enforces OSHA, EPA, and Health and Safety standards/regulations compliance
- Oversees projects for profitability, completeness, professionalism and reviews new and on-going projects for satisfaction of the four corporate priorities.
- Implements health & safety meetings, reviews health & safety plans and daily safety sheets and ensures health & safety rules/regulations are followed
- Participates in joint sales calls with Account Managers
- Develops and ensures a good working relationship with Account Managers
- Reviews/handles Purchase, GELCO, petty cash and employee time cards
- Training and mentoring of Field Service Supervisors, Field Service Coordinators and Field Service Specialists
- Performs other assignments as assigned by management
Requirements of the Field Service General Manager:
- High School Diploma or equivalent required. Bachelors degree in environmental science or business preferred.
- 5+ years operations experience and 3+ years management experience.
- LSP strongly preferred
- Emergency response supervisor training and marine spill response training preferred
- Leadership and supervisory skills
- Working knowledge of environmental statutes and regulations, business development, revenue enhancement and market penetration required
- Knowledge of various types of equipment (i.e., spill van, vacuum trucks, vactor, roll-offs, pressure washers, etc.) preferred
- Knowledge of federal, state and local environmental regulations/laws and Clean Harbors Environmental Services, Inc., policies and procedures (safety, compliance, legal and transportation and disposal) related to field service operations preferred
- Strong communication skills