Relationship Support Specialist (Inside Sales)

5 - 7 years experience  •  Business Services

Salary depends on experience
Posted on 11/06/17
Franklin, TN
5 - 7 years experience
Business Services
Salary depends on experience
Posted on 11/06/17

About Acadia Healthcare:

(Nasdaq: ACHC) Acadia Healthcare is a provider of inpatient and outpatient behavioral health and addiction treatment services. Acadia operates a network of 270+ behavioral healthcare facilities with approximately 10,000+ beds in 40+ US states, the United Kingdom and Puerto Rico. Acadia provides psychiatric and chemical dependency services to its patients in a variety of settings, including inpatient psychiatric hospitals, residential treatment centers, outpatient clinics and therapeutic school-based programs.

Position Characteristics 

The Relationship Support Specialist (RSS) will be entrusted with the autonomy to conduct market research for new leads, make outbound lead generating calls/emails in support of your TPS team members and, where assigned, build rapport with currently un-serviced accounts to generate new relationships and correlating business


Our team believes in teamwork, flexibility and consistent self-improvement in order to do the job that we are so passionate about; providing the most sophisticated treatment placements for those who are in extreme need of help and recovery.


  • Developing strategy through DMA research, competitor analysis, and internal data
  • Generating new business relationship leads
  • Making outbound calls (cold & warm leads) to treatment referral sources
  • Converting leads into appointments and new contacts for TPS
  • Creating reports to present lead progress
  • Achieving monthly and quarterly activity and performance targets
  • Working with the Marketing Manager to produce needed collateral and outbound communications
  • Maintaining and growing assigned accounts in open geographies as designated
  • Supporting TPS team with ad hoc reports

Job Requirements

You will work within a fast-paced, data-driven work environment and must be motivated to achieve targets and objectives all the while providing exceptional customer service.

  • 5+ years of applicable business experience
  • CRM experience and proficiency
  • Lead generation experience
  • Excellent communication and problem-solving skills
  • Sales & business development experiencedesired
  • Expert knowledge of MS Excel, MS Word and PowerPoint
  • Account management background desired
  • 2+ years within the healthcare industry
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