KARL STORZ Endoscopy-America, Inc, is currently seeking a Relationship Manager to join the Customer Support Department.
Reporting to the Operations Manager, Customer Support the primary responsibility of this role is to act as the primary business contact for internal and external customer and is responsible for customer satisfaction.
The Relationship Manager is responsible for project management for multi-service deals. The Relationship Manager is expected to consistently provide excellent customer service to key accounts, as well as represent the customer needs and goals within the organization to ensure quality by being their voice. In addition, the Relationship Manager will build relationships with internal and external customers to encourage new and repeat business opportunities.
KE Y RESPONSIBILITIES
Key responsibilities will include, but may not be limited to:
Organizes meetings as necessary to respond to customer's needs.
Our successful candidate will have excellent written and spoken English language business communication skills. They will also have demonstrated success working in a collaborative, service-oriented team environment.
Additional requirements include, but are not limited to:
Excellent listening, negotiation and presentation skills.