Regulatory Operations Associate Manager

Lyft   •  

San Francisco, CA

Industry: Transportation Services

  •  

5 - 7 years

Posted 371 days ago

RESPONSIBILITIES

  • Work cross-functionally to ensure new market launches and market expansions fulfill complex regulatory requirements
  • Act as project manager for new driveronboarding or document collection process rollouts
  • Strategically plan and execute comprehensive programs to get currently active drivers to compliance, through messaging campaigns, on-the-ground events, and phone calls as necessary
  • Continuously improve internal processes to respond more quickly and effectively to shifting regulations
  • Work collaboratively across multiple functions, including Product, Customer Support, Policy, Legal, Government Relations, Trust and Safety, and Communications
  • Develop plans to operationalize compliance in a market  - with stakeholder visibility and buy-in
  • Create and document new and existing processes for various audience - internal and external
  • Maintain a working dashboard of metrics for ongoing programs
  • Audit ongoing processes - and use these to ensure data integrity and compliance
  • Lead and prioritize deep dives into team data to uncover new product and business opportunities
  • Help build a strong argument - and be able to present it -  for automation and product fixes to manual operational tasks
  • Successfully handle fire drills

EXPERIENCE AND SKILLS

  • 5+ years of ops experience, preferably with a compliance/policy background
  • Basic proficiency with SQL to query large data sets
  • Experience working with Legal and Compliance Teams
  • Ability to understand and react to changing priorities even when not all the information is available
  • Organized and detailed oriented - able to track and juggle ongoing and wide-ranging projects Lyft user/believer