San Antonio, TX
Industry: Education, Government & Non-Profit•
5 - 7 years
Posted 59 days ago
Responsible for providing quality control and oversees day to day customer service outcomes. This role serves as a hands-on adviser for USU leaders in the areas that require redesigning of academic records business processes. The PM manages registrar's office process improvement and assists in the analysis and implementation of quality improvement at all campus locations. The PM will provide expertise in university academic record management and best practices in grading, transcripts, record retention, graduation and process mapping. Furthermore, the PM will develop, analyze, evaluate, and mentor registrar staff on improving the effectiveness of current and proposed processes to meet their actual or potential objectives.
Required Knowledge, Skills, and Abilities: Knowledge of higher education student records management; successful experience supervising and coaching staff; ability to design and implement process change; ability to meet deadlines of projects; ability to write reports and analyze date; excellent communication, and interpersonal skills; ability to work completely independently; and ability to use sound judgment.
Minimum Education/Training Requirements: Master's degree in related field or equivalent experience. Graduate degree desirable.
Minimum Experience: 6-8 years in Registrar's Office supervision with professional school experience.
Required Licenses, Certification or Registration: Project Management Professional (PMP) certification desirable. Six Sigma certification desirable.
Supervisory Responsibilities/Controls: Serves as a subject matter expert and senior advisor to the Assistant Vice President of Academic Records/University Registrar.
Work Environment: Office environment. Position will require occasional telework/remote conditions. Position will require occasional travel to USU's main campus in Bethesda, MD