Industry: Misc. Healthcare•
5 - 7 years
Posted 350 days ago
This position manages workflow of assigned customer service activities and is a member of the I/T customer support leadership team. This position is responsible for providing user level support for I/T activities, clinical informatics or nonclinical applications depending on designated area, across multiple locations, as assigned. This position is responsible for managing the workflow of the assigned team, ensuring timely customer interactions. The functional areas that this position provides I/T user support for may include desktop support, telecommunications, facility infrastructure, cabling, clinical informatics, and facility-based processes related to clinical documentation in the EMR.
Must possess strong knowledge of business and technology as is normally obtained through the completion of a bachelors degree in related.
Certain assignments require a Registered Nurse (R.N.) with licensure in practicing state.
Individual must also have progressive experience in a healthcare environment, or equivalent combination of relevant education, technical, business and healthcare experience typically achieved in 4+ years.
Requires demonstrated leadership experience in project planning, reporting, and/or budgeting. Requires exceptional communication, presentation, and negotiation skills to engage technical and non-technical audiences. Requires leadership skills with ability to lead, communicate, and interact across facilities and at various levels. Successful candidate will have skills and experience to recruit, mentor, motivate, evaluate, and retain staff. As is typical in this industry, a pager may be required.
Job Number 208149