Job Description

We're headquartered in Denver, Colorado, and we have offices and employees around the globe. And we serve the largest, most demanding enterprises worldwide, including over half of the Fortune 100. Because even in the most complex enterprise environments, security shouldn't be a source of anxiety. It is one of your greatest competitive advantages.

You Will:

Manage distributed technical team consisting of multi-tier capabilities, while maintaining high customer satisfaction, support engineer use, and support margin.
Monitor, reviews and reports on team operations and hot accounts, while managing "get well" plans until resolution.
Achieve customer support to partners to maximize value realization and act as escalation point to ensure appropriate response time and visibility of support teams.
Work and maintain relationships with teams and affectively communicate with all audiences on support managed issues.
Conduct interviews, hire new support engineers, and work with support enablement to onboard new hires and set them up for success.
Inspire your team through prescriptive coaching and direct feedback, while applying available tools to reward and encourage good behaviors and performance.
Coach and provide career guidance that is aligned with succession plan for development.
Assist team to resolve complex edge-case issues that are out of policy or operational issues.
Receive and execute on goals and established individual/organizational goals delivered by your direct manager.
Report to the Senior Director of Global Support

You Have:

B.S. or B.A. in Information Systems, Business Administration or equivalent work experience.
Have a minimum of least 3 years of experience leading support group for enterprise customers.
Passion for improving the customer experience and success
Work with stakeholders to ensure customer success is being achieved.

Valid through: 3/17/2021

About Ping Identity Corporation

Ping Identity Corporation is an American software company established in 2002 by Andre Durand and Bryan Field-Elliot. It is headquartered in Denver, Colorado, United States with development offices in Vancouver, British Columbia; Tel Aviv, Israel; Austin, Texas; Denver, Colorado; and Boston, Massachusetts. Ping also has European operations with offices in London, Paris, and Switzerland as well as offices in Bangalore, Melbourne, and Tokyo, serving Asia-pacific. The company's software provides federated identity management and self-hosted identity access management to web identities via attribute based access controls, similar to identity management system tools developed by Microsoft and Okta. This Single sign-on gives users a single set of credentials to access applications that have company data. This is primarily done with identity providers such as Ping, Okta, and Microsoft Azure by leveraging open standards such as SAML and OAuth. Ping Identity products include PingID, PingFederate, PingOne, PingAccess, PingDirectory, PingDataGovernance, and PingIntelligence. Along with Okta, Microsoft, Salesforce, and Google, these comprise the "identity meta system" as defined in "Design Rationale behind the Identity Metasystem Architecture". Ping Identity Corporation is a software company established in 2002 by Andre Durand and Bryan Field-Elliot, in Denver, Colorado. Ping Identity provides federated identity management and self-hosted identity access management solutions to web identities and single sign-on solutions, being one of a number of organizations competing to provide standards to replace passwords for authenticating to web applications.

Total Jobs:

Total Experts:

Average Pay:

$118,888

Total value of jobs:

$8,560,000

% Masters:

28%

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* Ladders Estimates