Regional Systems Manager at AccorHotels in Lakewood, WA

Regional Systems Manager

Reporting to the Director of Operations/Hotel Manager on property (and to the Corporate Director of Systems), this position is an integral part of the leadership team. Focused on all areas of technology services with a key focus on hardware, operating systems and security.

What is in it for you:

• Experience living in Banff National Park in the iconic location of Lake Louise
• Subsidized staff accommodation provided on-site for full time status
• Access to our Lifestyle Program activities
• One duty meal in our newly renovated staff cafeteria
• Competitive extended benefits package including medical, vision and dental for full time permanent status
• Employee Travel Program
• Comprehensive Wellness Platform (LifeWorks)
• Discounts on food & beverage/fitness centre/spa/golf
• Opportunity to develop your talent and grow within Fairmont Chateau Lake Louise and over 5,000 properties with Accor

What you will be doing:

• Consistently offer professional, friendly and engaging service to all internal and external guests
• Lead and manage the hotel’s day-to-day IT activity ensuring all standards are followed
• Comply with the company’s IT Security Policy as it pertains to hardware, software, security/data safety
• Assist with preparation of the annual IT budget for the hotel/s and working with the hotel team, administer that budget in a fiscally responsible manner
• Support the hotel’s standalone systems, including but not limited to, systems connected to the Network, point of sales systems, all related interfaces, file server, UPS related devices
• Execute all IT projects
• Work and consult with hardware and software vendors to setup and maintain all required equipment
• Ensure that the usage and installation of software is in accordance with the software licensing laws
• Liaison for the hotel team and Help desk. Work to solve root issues resulting in help desk tickets
• Work with department tech champions to ensure smooth working of software and hardware. Recommend improvements on established incident management processes.
• Responsible for maintaining Corporate IT standards
• Balance operational, administrative and Colleague needs
• Follow departmental policies and procedures
• Follow all safety policies
• Provides training/guidance to hotel team on hardware and software applications.
• Recommends improvements on established incident management processes.
• Ensure monitoring of ALL recovery systems (tape backup and virus protection)
• Implement and support ACCOR best practices.
• Look for opportunities for new technology that may be beneficial to driving efficiency or supporting internal/external customer satisfaction.
• Provide after-hours on call support (24/7)
• Participate in management of projects as directed by RSM
• Ensure a clean and safe working environment, and actively participate in health and safety initiatives
• Adhere to all hotel environmental policies and initiatives
• Carry out any other tasks as assigned

Your experience and skills include:

• University degree or equivalent experience
• A+ Certification
• Microsoft Certified System Engineer
• Cisco certification or equivalent experience
• Understanding of and/or previous experience in hotel operations is required
• Previous supervisory and training experience an asset
• Good verbal & written communication skills
• Strong interpersonal skills
• Ability to work as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Self‑motivated, with the ability to make effective decisions
• Demonstrates initiative, and the ability to work with minimal supervision
• Ability to consistently stand and walk through out shift

You may be required to work on holidays, weekends, overnights and other non-day shifts. Submission of your application to Fairmont Chateau Lake Louise indicates that you are able to meet these requirements as needed.

Your team and working environment:

• Fast-paced, upscale, luxury hotel
• Close proximity to multiple ski resorts in winter and world-renowned hiking trails in summer
• Hospitality employees worldwide making this a great place to develop lifelong connections