Regional Service Manager

Exela Technologies   •  

Mc Lean, VA

Industry: Professional, Scientific & Technical Services


5 - 7 years

Posted 43 days ago

About Exela

Exela Technologies, Inc. (Exela) is a location agnostic, global business process automation (BPA) leader combining industry-specific and industry-agnostic enterprise software and solutions with decades ofexperience. Our BPA suite of solutions are deployed in banking, healthcare, insurance and other industries to support mission critical environments. Exela is a leader in work flow automation, attended and un-attended cognitive automation, digital mail rooms, print communications, and payment processing with deployments across the globe.

Exela partners with customers to improve user experience and quality through operational efficiency. Exela serves over 3,700 customers across more than 50 countries, through a secure, cloud-enabled global delivery model. We are 22,000 employees strong across the Americas, Europe and Asia. Our customer list includes 60% of the Fortune® 100, along with many of the world's largest retail chains, banks, law firms, healthcare insurance payers and providers and telecom companies.

Why Exela?

A global, public company (Nasdaq: XELA), the people behind Exela are as important as the company itself. Our team's extensive experience across multiple industry verticals give us a better sense of our clients' needs. That begins with teams comprised of individuals from diverse backgrounds with different perspectives.

Join our global team as we create advancements in business process automation solutions that impact our client's mission-critical operations across the industries they serve. The diversity of our workforce and their inspiring ideas resonate throughout all that we do - don't just read about digital innovation, be part of the revolution!

Health & Wellness

We offer comprehensive health and wellness plans, including medical, dental and vision coverage for eligible employees and family members; paid time off; and commuter benefits. In addition, supplemental income protection including short term insurance coverage is available. We also offer a 401(k)-retirement savings plan to assist eligible employees in saving for their retirement. Participants are provided access to financial wellness resources and retirement planning services.

Military Hiring:

Exela seeks job applicants from all walks of life and backgrounds including, but not limited to, those who are transitioning military members, veterans, reservists, National Guard members, military spouses and their family members. Individuals will be considered no matter their military rank or specialty.

Job Description

Supervisory Responsibilities • Manage employees in every segment of the operation. • Responsible for the overall direction, coordination, and evaluation of each segment in the operation. • Carry out supervisory responsibilities in accordance with NOVITEX policies and applicable local, state, and federal laws. • Responsibilities include interviewing, hiring and training staff; planning, assigning and directing work; rewarding and disciplining staff; addressing complaints and resolving problems in a timely and positive manner. • Knowledge of general management principles and controls including accounting, purchasing, and personnel administration policies is required. • Directs production operations of a Novitex Document Solution Center by performing the following duties personally or through subordinates. Essential duties and responsibilities include the following list. • Coordinate production in accordance with NOVITEX policies, principles, and procedures as established by the NOVITEX Management Team. • Overall direction of all functions of the project team to ensure effective coordination of operations and achievement of established objectives. • Ensure that customer needs are being met in regards to customer service, on-time delivery, and product quality. • Manage and Train Service Delivery Managers • Compile, review, and analyze reports including production statistics and quality • Prepare performance status reports for review at all required levels • Monitor performance to ensure customer’s performance requirements are met • Plans work schedules to handle surges and priorities • Interface with customer Site Management staff to ensure goals of project and site are met • Ensure profitable operation of the project through daily, weekly, monthly and quarterly reviews of Operations, P&L statements, and associated tracking logs for key expense items (AP, Vend, Supplies, Temp employees, etc.). • Partner with Novitex Sales Force to identify and develop relationships with new clients. • Market Novitex services, pricing and SLA's to internal customers such as Customer Operations Managers and Area Operations Directors. • Promote employee development within the project. Qualifications: • Minimum 5 years management experience with P&L responsibility requiredMinimum 5 years proven leadership overseeing Managers and employees • Previous experience in document production required • Knowledge of Case Management • Work independently, perform as a self-starter and meet critical deadlines • Ability to read, analyze, and interpret general business and professional journals and technical procedures • Ability to effectively write reports, business correspondence, and procedural manuals • Four-year college degree preferred • Knowledge of Microsoft Office suite of products required • Six Sigma training a plus • ISO 9000 experience a plus • Demonstrated ability to effectively present information and respond to questions from groups of managers, clients, and the general public is required

EEO Statement:

Exela is committed to creating a diverse environment and is proud to be an equality opportunity employer. Qualified applicants will considered for employment without regard to their race, color, creed, religion, national origin, ancestry, citizenship status, age, disability, gender/sex, marital status, sexual orientation, gender identity, gender expression, veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local laws.