Industry: Business Services•
Less than 5 years
Posted 364 days agoby Christopher Moreno
Manage team of Field Support Representatives responsible for planned services and break or fix support for Automated Laboratory Equipment, ensuring effective post installation support, daily operation of the region, change initiative implementation, and customer base satisfaction.
*** Establish mechanisms to review and improve Key Performance Indicators and monitor objectives and resources to ensure service and financial targets are met.
*** Assign sites to maximize operational effectiveness and minimize travel requirements for Field Support Representatives.
*** Ensure team is trained on technical and compliance tools and procedures.
*** Manage team to provide on-site support to BD customers such as automation installation, Preventive Maintenance, system upgrades, escalations, and warranty and post warranty planed and emergency visits.
*** Monitor Periodic Maintenances and Modifications at a regional level to ensure completion on a timely basis and compliance with organization requirements and government regulations.
*** Ensure all records are maintained in accordance with regulatory requirements to include defined Complaint Handling Procedures relative to complaint identification, documentation, resolution, and escalation.
***Supportsales efforts to attain business objectives, including Service Contract conversions to improve revenue and profitability objectives for all Lab Automation products.
*** Implement Continuous Improvement initiatives such as Lean or Six Sigma, targeting Technical Service Processes and Procedures with direct impact on response time, cost improvements, and customer satisfaction levels.
*** Maintain company assets including tools, parts inventory, company vehicles, computers and accessories.
Boost your career to the next level! Receive a highly competitive salary plus performance bonus based on overall performance of the branch. Offering full benefits, generous salary, paid time off, retirement plan and more!
Please reference #37687158 when responding.Education Requirements: High SchoolMinimum Experience Requirements: 2-5 yearsJob City Location: WalthamJob State Location: MAJob Country Location: USASalary Range: $80,000 to $100,000
WE ARE AN EQUAL OPPORTUNITY EMPLOYER and our employment decisions are made without regard to race, color, religion, age, sex, national origin, handicap, disability or marital status. We reasonably accommodate individuals with handicaps, disabilities and bona fide religious beliefs. Jobs Career Position Hiring. CONSIDERED EXPERIENCE INCLUDES: Top 10 Job Site Top 10 Careers Site Field Service Manager Supervisor Leadership Technical Support Medical Diagnostic Instruments Ion Chromatography Automated Lab Equipment Hire Train Budget Planning Strategic Development
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