This position will lead and direct a Service Team to ensure service delivery effectiveness and related areas for efficiency, geographic coverage, profitability and quality (achieving high level of customer care). This role will develop working relationships with existing and future service partners; negotiate any needed rate/contract changes and drive improved performance of existing service network to better meet the needs of AIG, client and customer.
-Manage a Service Team to achieve Key objectives set by the business.
-Manage ongoing negotiations with national service providers with multi-capabilities to achieve competitive cost and quality for service fulfillment.
-Manage overall service severity (claims cost) and support Risk Management in setting and maintaining premiums on all service contracts sold.
-Provide strategic support for the business and establish effective service solutions for new and potential clients and products. -Collaborates with peers to optimize company resources, share best practices across teams and develop internal talent.
-Develop and test new and innovative processes to increase service and process efficiencies.
Previous management experience in field service (major appliance, consumer electronics, PC, etc.); must have strong project management background; strong customer and service focus; demonstrated leadership ability; proven team player; excellent interpersonal skills; disciplined work ethic. Must have 3-5 years of job related experience and a Bachelor's Degree.