Responsibilities include (but not limited to):
Create and implement consistent service SIP training across region.
Observe, develop, implement and train on regional customer service strategy (cancellation prevention, resign process, general customer management).
Analyze CRM tool to assist reps to understand deployment of sales strategies and customer management.
Lead training and administration of systems support and segmentation (JDE, Linx, CRM, 360 and BI reports).
Participate in ride-a-longs with reps to observe performance and develop a training plan to assist in areas of opportunities.
Develop, implement and manage standard process for OO, daily callbacks and sharepoint
Manage process training for standard product & pricing and surveying OO jobs
Research and communicate development of internal and external products, REM strategy.
Manage mechanic OO IC completion and communication.
Analyze and drive completion of plans to complete OO backlog
BA/BS in business management or related field
MBA a plus
Travel will be approximately 75%
Job ID 01297603