Regional Sales Manager Service & Open Order

United Technologies   •  

Orlando, FL

Industry: Transportation

  •  

Less than 5 years

Posted 52 days ago

Responsibilities include (but not limited to):

Create and implement consistent service SIP training across region.

Observe, develop, implement and train on regional customer service strategy (cancellation prevention, resign process, general customer management).

Analyze CRM tool to assist reps to understand deployment of sales strategies and customer management.

Lead training and administration of systems support and segmentation (JDE, Linx, CRM, 360 and BI reports).

Participate in ride-a-longs with reps to observe performance and develop a training plan to assist in areas of opportunities.

Develop, implement and manage standard process for OO, daily callbacks and sharepoint

Manage process training for standard product & pricing and surveying OO jobs

Research and communicate development of internal and external products, REM strategy.

Manage mechanic OO IC completion and communication.

Analyze and drive completion of plans to complete OO backlog

Qualifications:

  • 3+ years of industry sales experience
  • Ability to coach, train and lead others through influence
  • Strong analytical skills with ability to quickly develop relationships and partner with line management
  • Ability to proactively drive process improvement, problem solve and interact with all levels within the organization
  • Proficiency with MS office
  • Demonstrate effective communication skills that facilitates cross function interaction
  • Proven ability to think creatively, highly driven and self-motivated

    Education:

    BA/BS in business management or related field

    MBA a plus

    Travel

    Travel will be approximately 75%

    Job ID 01297603