Regional Sales Manager

Custom Ink   •  

Irving, TX

Industry: Professional, Scientific & Technical Services


8 - 10 years

Posted 33 days ago


Custom Ink, the leader in custom apparel for groups and communities, is all about bringing people together. That's what inspires our innovative online platform, world-class customer support, and award-winning work environment. With 1,600+ team members (“Inkers”), we are passionate about the success and well-being of our team and have earned frequent recognition as a top workplace from such organizations as Fortune Magazine and The Washington Post. Our customers are counting on us to come through for them, and that’s important to all Inkers - no matter what role they’re in.

The Custom Ink Key Account Management (KAM) team is focused on providing the highest level of service to our most loyal customers. The KAM Regional Manager will drive customer success by ensuring that the KAM team has the training, tools, guidance, and right environment to provide the best customer experience.

How you’ll make a difference:
We seek a passionate and customer centric people leader to manage and develop a team of Key Account Managers. This role will directly and, by influencing others, indirectly, drive our team to achieve our ambitious sales performance targets. The Regional Sales Manager will, by necessity and nature, collaborate with all key functional partners to ensure that the team is supporting and supported by the organization. This leader will balance customer focus with business acumen in order to guide and shape this high-performing team of salespeople. Most importantly, they must lead by example and demonstrate the entrepreneurial spirit required to ensure that the team continues to improve their performance, efficiency, and business impact.

What you’ll do:

  • As Regional Manager, you’ll be responsible for the culture and performance of your KAM team. The successful candidate for this role will manage day to day team operations as well as lead in the development of the team by using tool like 1:1’s, performance reviews, and personal and team coaching
  • Supporting team development through candid and caring feedback
  • Providing formal and informal reviews
  • Identifying and addressing skill gaps and delivery development plans to improve performance as needed
  • Supporting the identification and development of partnerships with key groups/organizations
  • Proficiency with project management skills. This is essential to scope and execute various strategic projects
  • Consistent drive to increase team satisfaction and performance through process improvement and efficiency gains
  • Be the resident Salesforce expert that can train and provide guidance where needed
  • A rounded team leader who has cross functional knowledge with the ability to collaborate with other key business functions and teams

How you’ll be measured:
This role will have measurable impact on the business and the development of Key Account Managers. Accordingly, key measure of success for the position will be:

  • Team Performance
    • Sales revenue
    • Growth of customer base
    • Customer satisfaction
    • Profitability
    • Repeat rates
    • Referral rates
    • Team engagement
  • Team Satisfaction Performance metrics:
    • Sales revenue and profit growth
    • New customer acquisition (Referrals)
  • Consistency and effectiveness of communication within and beyond the KAM leadership team

What we’re looking for:
The ideal candidate will be strong in the following areas:

  • Minimum of 8 years of selling experience with a minimum of 3 years managing a team of at least 4 sales associates
  • Experience running key account management functions
  • Proven track record of driving team performance in a sales function
  • Individual track record of sales performance and partnership creation
  • In depth knowledge of Salesforce CRM
  • Strong business acumen and ability to understand a P&L
  • Ability to lead and motivate other individuals to achieve results
  • Ability to partner with and influence stakeholders without direct authority
  • Transforming data into insights and insights into new guidance for the team
  • Demonstrated positive, consistent, customer-focused, results-driven attitude
  • Entrepreneurial mindset and ability to think outside the box
  • Excellent written, presentation, and overall communication skills.