Regional Parts Manager

CMI Terex   •  

Phoenix, AZ

Industry: Manufacturing


5 - 7 years

Posted 292 days ago

This job is no longer available.


About Terex

Terex is a global manufacturer of lifting and material processing products and services that deliver lifecycle solutions to maximize customer return on investment. Terex delivers lifecycle solutions to a broad range of industries, including construction, infrastructure, manufacturing, shipping, transportation, refining, energy, utility, quarrying and mining. Terex reports in three business segments: Aerial Work Platforms; Cranes; and Materials Processing. Terex offers financial products and services to assist in the acquisition of Terex equipment through Terex Financial Services. For more information about Terex, its products and services, visit and/or .



Responsibilities and Scope:

  • Establishes and refines distribution for aftermarket parts related to all Terex AWP products.

  • Ensures continued business growth in assigned region, industry or national account. Targets each marketplace and identifies the best companies to develop the parts business.

  • Coordinates development efforts with other Genie functions; such as engineering and finance.

  • Resolves and escalates issues related to Genie parts.

  • Educates Genie customers on the Genie aftermarket parts value proposition.

  • Assists in identifying new business opportunities for the parts business.

Essential Functions (Listed in order of % of time)

  • Establishes and refines distribution for Genie aftermarket parts.

  • Ensures continued business growth in assigned region, industry or national account.

  • Targets areas where Genie is not the primary source for parts.

  • Conducts research of local market and business activity. Identifies potential new customers and products.

  • Coordinates development efforts with other Genie functions such as customer service, marketing, operations, and warranty. Ensures customers understand Genie parts and warranty processes.

  • Contacts potential, new, and existing customers on a regular basis. Educates customers on products, service, warranties, and technical support. Ensures that customers have access to customer service, field service and other Team Members.

  • Assists customers with business planning and development of Genie parts business.

  • Collects feedback on existing products and service, as well as changes, enhancements, and new products that customers would like. Conveys information to parts team members for research and consideration.

  • Develops customer profiles including volume, contacts, and procedures related to purchasing and operations, competitors, etc. and forwards information to the company’s centralized database of market information.

  • Provides customers with information on parts usage, trends, and service level.

  • Formally communicates to dealers on all appropriate matters.

  • Presides at trade shows, coordinating business development and educational activities with assigned customers and contacts.

  • Keeps accurate record of customer communications.

  • Maintains a high professional image and appearance with self and Genie vehicles

  • Controls expenses per agreed-upon budget.

  • Performs other duties as assigned that support the overall objective of the position.


Basic Qualifications:

  • The position requires a Bachelor’s Degree in business, engineering, or the equivalent specialty enabling performance of the job.

  • 5 years of experience in commercial or industrial customer facing role.

  • Additional experience can substitute for formal education.

Preferred Qualifications:

  • Professional-level knowledge of the principles and practices involved in new business development, product marketing, and customer relationships.

  • Advanced human relations skills to prepare and deliver formal presentations to customers.

  • Advanced writing skills to prepare proposals and business correspondence.

  • An in-depth knowledge of the Genie product line, engineering, manufacturing, service parts, and product support processes.

  • Well-developed problem solving skills.

  • Basic knowledge of computerized spreadsheet, e-mail and word processing programs. Is proficient in computer usage (Word, Excel, E-Mail, etc.)

  • The ability to carry out the objectives of the position.

  • The ability to initiate contacts and establish relationships.

  • The ability to design, develop, and deliver correspondence in writing and in person.

  • The ability to create and maintain customer relationships at both the corporate and branch levels.

  • The ability to teach techniques to others.

Working Conditions

  • Typically works in an office environment using computers and standard office equipment.

  • May require the ability to move materials weighing up to 50 pounds on an intermittent basis.

  • Requires the ability to travel up to 75% of normal work hours.

Job ID 2018-37020

# Positions 1

Category Aftermarket

Posting Location Fontana - CA - USA, Los Angeles - CA - USA, Phoenix - AZ - USA

Location: WA-Redmond