Regional Manager

Who We Are:
The United Group of Companies, Inc. - celebrates over 50 Years in Business - specializes in all phases of real estate: development, financing, construction, and property management. Our unique Company delivers a high-quality product and high-end resident experiences within active adult senior living, student housing, multi-family communities housing, commercial properties, and mixed-use neighborhoods. We are honored to have been voted by our employees as one of the Albany Times Union's Top Workplaces for eight consecutive years, along with being named a national Top Workplaces USA employer for four consecutive years, most recently for 2024. We have achieved this recognition by fostering a culture of leadership and accountability, offering a unique environment to our employees that cultivates individual growth and rewards performance.

To learn more about us, please visit: https://www.ugoc.com/

Join Our Team!

We have an immediate opportunity for a dynamic and experienced Regional Manager to join our team of management professionals in Florida. As a Regional Manager with United Plus Property Management, you will oversee a portfolio of assets and make decisions to achieve the overall objectives of the communities in your region. You will hire, train, mentor, lead and inspire an on-site team of property management professionals. You fill foster, build, and sustain exceptional working relationships with Corporate support departments.

Candidates must have prior experience with Senior Housing or Multi-Family Lease Up projects. Additionally, candidates must possess strong team-building skills with the ability to lead site level property management and leasing teams to success while maintaining accountability.

Responsibilities

Marketing + Leasing:

• Prepares Annual and 90-day Marketing + Leasing Plans with the Marketing Department
• Implements daily, weekly, monthly, and quarterly leasing strategies at each Site
• Provides continual sales and leasing training to all leasing and sales staff
• Shops all competition regularly
• Monitors occupancy and rent levels and adjusts rents to maintain a competitive edge in the marketplace
• Monitors marketing activity through the Company's 90-day marketing programming and plans

Financial Management + Controls:

• Responsible for the preparation and completion of all budgets
• Monitors budget performance and ensures compliance of internal controls and established Standard Operating Procedures
• Provides Owners with a detailed variance reporting on a quarterly basis
• Implements and evaluates ancillary revenue opportunities
• Provides final approval on all invoices prior to payment

Site Activity + Resident Management:

• Provides leadership to staff and residents by following all company procedures and demonstrates a professional image and demeanor consistent with company standards
• Works with the Vice President of Senior Housing to maximize NOI and ensures owners goals and objectives are aligned with property operations
• Creates and drives new revenue streams to achieve and exceed goals and objectives
• Ensures all resident retention programming, the SUN® program, is executed in a consistent and high-quality manner to ensure the highest levels of resident satisfaction is achieved
• Makes regular, detailed inspections of site's lease files and physical plan and reports observed deficiencies; ensures corrective action is taken consistently; done quarterly at each property
• Oversees and implements rent collection programs
• Manages resident complaint log
• Oversees and assists with move-ins and move-outs as site activity requires

Maintaining Physical Asset:

• Regularly evaluates maintenance operations at each site and determines cost efficiency of staffing and preventative maintenance programming
• Makes regular, detailed inspections of physical plant and reports any observed deficiencies and ensures corrective action is taken
• Audits service requests performed by the site staff
• Evaluates and approves decisions for physical repair, replacement and/or improvements consistent with capital improvement plan
• Implements, reviews, and when necessary makes periodic changes to maintenance schedules
• Knowledgeable of current status and conditions of all vacant apartments

Qualifications

• 10-15+ years experience in active adult / independent Senior housing or Multi-Family lease ups required
• Professional designations, i.e. Certified Professional Manager (CPM), Accredited Residential Manager (ARM), Certified Apartment Manager (CAM), or equivalent industry designation preferred
• Bachelor's degree in a related field
• Ability to travel as necessary throughout the state of Florida or other areas as needed and assigned
• Exceptional communication, sales, negotiation, and leadership skills; ability to solve problems involving residents, maintenance, and critical incidents
• Must be detail oriented, energetic, assertive, and have ability to serve as a role model for direct reports
• Ability to conduct business with enthusiasm, assertiveness, exuding a positive attitude and professional decorum

Scope + Compensation

• Full-time position with additional hours as required and regular schedule to be consistent with established hours of operation
• Salary: $110K - $125K, Compensation commensurate with level of experience and job requirements; bonus program in addition to base salary
• Reasonable business expenses to be paid/reimbursed within the scope of performing routine necessary business

Benefits + Perks:

• Benefits: Medical, Dental, Vision, Life Insurance, 401k Match (4%), PTO

• Medical - Highmark BlueShield of Northeastern NY with HSA option; eligibility 1st of the month following 60 days
• Dental/Vision - Guardian; eligibility 1st of the month following 60 days
• Life Insurance - Company paid Basic Life Insurance Policy (1x Annual Salary) with additional Voluntary Life Plans; eligibility 1st of the month following 60 days
• Retirement Plan - Voya Financial; Eligibility After 1 Year of Service; 4% Company Match
• PTO - Personal (24 Hours), Sick (56 Hours), and Vacation Time (40 Hours; escalated based on years of service up to 160 Hours); eligibility after 90-day Introductory Period

• Additional Benefits - Employee Assistance Program; United Concierge Medicine (telemedicine service, including Mental Health); Calm App premium subscription; Learning Care Group (childcare tuition discount); Tuition Assistance Program
• Holidays - 10 Company Paid Holidays

United Group is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.