Regional Manager, End User Services

United Technologies   •  

Windsor Locks, CT

Industry: Transportation


5 - 7 years

Posted 46 days ago

This position will be responsible for leading End User Services for the Collins Aerospace division of UTC. This position will have a combination of daily project management responsibilities, operational responsibilities, as well as for the delivery of key projects working within the Collins Aerospace entities around the world. This position reports to the Director, End User Services. The successful candidate will have strong organization, managerial, customer service, and communication skills with a background of delivering infrastructure projects of varying technologies in an enterprise environment. A working knowledge of Microsoft operating systems, Active Directory, Network Printing, End User technologies, and Mobility management platforms is required.

Principal Responsibilities:

  • Manage a team of highly skilled individual contributors
  • Vendor management
  • Identify and plan End User Services projects to support strategic and operational requirements for Collins Aerospace
  • Deploy world class technology and streamlined processes to enhance the Collins Aerospace Digital environment
  • Manage several projects at once leveraging contracted teams as needed to implement projects related to infrastructure
  • Develop, manage and execute projects to maintain software and hardware currency in the computing environment, such as technology refreshes and upgrades
  • Work with DXC and UTC, and coordinate with the global Digital teams to manage service levels, projects and performance related to relevant outsourcing agreements
  • Manage UTC driven infrastructure projects and lead Collins Aerospace participation in relevant Passport reviews and planning activities


  • 6-10+ years of experience in an IT Technical Support Environment
  • Experience managing IT projects involving the implementation of mobility solutions
  • Experience managing in an End User Services environment
  • Experience managing in a global End User Services environment preferred
  • Demonstrates strong technical aptitude, project management, and communication skills
  • Experience and background working with large and diverse teams to define and execute IT projects
  • Excellent written and oral communication skills
  • Highly-motivated, self-directed, and able to effectively lead efforts including the delivery of complex projects with multiplestakeholders
  • Demonstrates proficiency in IT areas of analytical thinking and innovation
  • Demonstrates leadership and collaboration skills, and the ability to succeed in a fast-paced, environment
  • Strong troubleshooting skills and demonstrates ability to perform root cause analyses
  • Able to independently influence and resolve conflicts with others


  • Bachelor's degreein Computer Science, Management Information Systems, or related fields with 8+ years overall IT/Digital experience
  • Industry accreditations are Preferre

Job ID 01290870