Regional Leader

11 - 15 years experience  • 

Salary depends on experience
Posted on 03/08/18
11 - 15 years experience
Salary depends on experience
Posted on 03/08/18

The Regional Leader isresponsible for the overall success of ourretaillocations across the East Coast.Responsibilities include hiring, training and developing all Area Leaders for our East Coast cafes, ensuring all of our teams are able to provide exceptional guestexperiences, are building a pipeline of future leaders, and leading all of our new and existinglocations to be successful against ourfinancial and operational goals. This is a full-time, salaried position based in New York (for the East Coast), andreports to our VP ofRetail who is based in Oakland, CA.

You will:

      • For our Teams, you will:
      • Build passionate, empowered, high-performing Retail teams, coaching and inspiring them to success while developing them into their future roles.  Develop a group of Area Leaders to do the same
      • Attract and build an effective and diverse Area Leader team, with styles, perspectives, and experience that keep Blue Bottle moving forward and ensuring its success
      • Provide coaching, direction and leadership support to team members at all levels and across teams in order to achieve ever-improving team, guest and business results
      • Lead cross-functional teams through product rollouts, initiatives, company changes, etc, creating connections between our teams in the field and in our offices, while ensuring the successful implementation of each
      • Exchange perspectives and strategies with other cross-functional teams to find ways to take the best from what is happening elsewhere at Blue Bottle and apply it to Retail at a global level

      • For our Guests, you will:
      • Actively seek out guest feedback and expectations, defining and leading Retail strategies to meet and exceed these expectations
      • Define, create and execute guest experiences through your retail teams that are consistent and aligned with our standards, ensuring consistently returning guests, as well as the reaching of new ones
      • Ensure every retaillocation is an exemplar of hospitality toward our guests while teaching your team to find new and creative ways to connect more deeply with the communities around our cafes

    • For our Business, you will:
    • Lead and grow a portfolio of 50-100 successful cafes, developing strategies that are implementable and executable across all of Retail
    • Define and articulate a compelling, inspiring, and relatable Retail vision for your teams, creating milestones to ensure execution
    • Develop strategic and operational plans for the region that keep Blue Bottle competitive and moving forward, cross-collaborating with support teams and partners as necessary, forming communications, leading the implementation and execution, and measuring the results
    • Drive consistency and continuous improvement of retail operations, ever improving the guest and employee experience and improving our performance
    • Plan and manage our Retail processes and standards, ensuring they are aligned with Blue Bottle goals and objectives
    • Drive exceptional financial performance for the region’s cafes through strong operational management and coaching of Area Leaders
    • Manage the overall Retailbudget for the region, developing the plan and budget, and providing quarterly forecast updates

You are:

    • A strong, dedicated and well-balanced people leader, who both supports and challenges your people to be their absolute best while being able to sustain successful operational results.  You have a record of grooming others to your own level.
    • Exceptional at building relationships and trust, connecting with everyone from our Baristas in the field to our support teams to our leadership team
    • Obsessed with hospitality and experiences - anticipating the needs of others, deeply empathetic, and filled with a spirit of gratitude to both guests and your own team members
    • Deeply passionate about experience (both external guests and internal employees) and find ways to continually elevate what we do through coaching of your team while ensuring accountability
    • Deeply interested in our cafes’ operations and the teams within, continuously searching for ways to improve the experience of both
    • Able to balance both the big picture and the nitty-gritty in shaping and leading the strategy for Retail while also driving excellent day-to-day operations at the smallest level of detail
    • Both detail-oriented and strategic, ‘sweating the small stuff’ but also seeing the big picture and planning for the future
    • Able to thrive in a high-paced, fast-changing, ambiguous, changing work environment
    • A supportive leader who empowers and teaches team members and loves to get your hands dirty
    • A problem solver with a positive attitude, bringing creativity and new ideas to every challenge
    • An excellent written and verbal communicator, able to effectively distill a lot of information and detail into the why, how, what that inspires teams to make change happen successfully
    • Energized by ambitious and challenging goals - you don’t just meet them but surpass them

You have:

    • 10+ years of retail leadership or equivalent experience, leading multiple regions and locations across operations, change, turnarounds and people development.  Must involve a large front-line team with direct ownership of multiple P&Ls
    • 10+ years managing the financial success of multiple retaillocations (ideally more than 30)
    • 10+ years in retail management, with specific experience managing otherretail leaders across multiple regions and locations (ideally more than 10)
    • Demonstrated success in retail expansion across regions and into new ones
    • Ideally prior experience in coffee or food & beverage 
    • A deep love and respect of delicious coffee, food and amazing guest experiences
    • Strong verbal and written communication, proven across multiple layers of leaders.
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