Regional Field Service Manager - Precision Analytical Instrumentation
Less than 5 years experience • Professional, Scientific & Technical Services
Manage team of Service Technicians and Engineers to ensure all customer needs are met on a timely basis and emergencies are responded to promptly.
*** Facilitate safe and proper operation of precision analytical instruments performing High Performance Liquid Chromatography, Gas Chromatography, Spectrometry, Elemental Analysis, and similar.
*** Serve as Project Manager for all projects being completed in assigned region.
*** Monitor installations, troubleshoots, tune ups, and repairs at customer locations including hospitals, dialysis clinics, research centers, and similar facilities.
*** Dispatch technicians on daily service routes and review service concerns with Customers, Sales Engineers, and Branch Manager.
*** Provide technical expertise to maximize equipment systems and application benefits to customer. Stay current with chemistry, applications, and regulatory affairs.
*** Meet customers to address complex service issues.
*** Maintain and manage spare parts inventory for branch and region including accuracy of physical counts.
*** Document & review system parameters and ensure quality of service & installation work performed.
*** Ensure adherence to Association for the Advancement of Medical Instrumentation principles and practices.
*** Supervise direct reporting staff, set employee goals and objectives, and conduct performance reviews.
*** Spearhead professional development of service staff through additional training.
*** Train customers on operation and maintenance of instruments.
*** Assist sales department with new service opportunities to generate additional business.
High growth potential opportunity comes with a competitive compensation package, full medical and disability benefits, bonuses, commissions, 401(k) savings plan, paid training, generous paid time off, company vehicle, cell phone, and more!
Education Requirements: Some CollegeMinimum Experience Requirements: 2-5 yearsJob City Location: CaryJob State Location: NCJob Country Location: USA