The Regional Field Service Director will be responsible to set direction within the East Region to lead a US Regional Service Management team in the development and deployment of regional service delivery strategies, scope new service business opportunities and improve overall service field delivery within district and territory assignments.
You will be responsible for remote leadership of the East Region which is one of two US regions of U.S. Regional Service Managers and technical service personnel located within the U.S.
You will establish a team passionate about service delivery and customer support to drive business growth, as well as lead and develop Technical Service management leaders.
You will provide leadership, direction, and continuity in the areas of field service operations, staffing/manpower optimization and forecast data.
You will make recommendations and implement strategic initiatives in the areas of Technical Service and Business Analytics that have a direct positive effect on service goals and objectives.
You will be expected to achieve goals/forecasts through the implementation of service strategies within the budget.
You are responsible for meeting selection, development, performance evaluation and diversity objectives for personnel within the service region.
The Regional Field Service Director represents divisional service organization and partners with Commercial Operations group to support HCC requirements and territory alignment and works in conjunction with the Quality Organization to build, update, and implement consistent processes regarding the tracking, documentation and reporting of all technical service interfaces to ensure compliance with regulatory and ASP quality standards.
The position reports to the Director, US Technical Service and WW Service Operations and Compliance.
Minimum of a BA/BS with 8 years experience in business is required.
Minimum of 3+ years successful management of direct reports with track record of talent acquisition, development and performance management is required.
Minimum of 5 years experience in a regulated industry required.
Three or more years direct experience in a project-planning and implementing environment with heavy emphasis in written and oral communication skills required.
Five or more years experience in a business planning and leading high impact high delivery service environment required.
Experience working with a field based organizations with skills needed to lead and motivate field personnel from a far required.
Time management skills, with ability to effectively prioritize activities and flexibility to change course as necessary to react to changing business/market conditions or business goals required.
Excellent skills in guiding/coaching/motivating direct reports to achieve objectives required.
Self-motivated to achievement of own job goals and insure that own goals and goals of direct reports directly represent business objective required.
Master's Degree is preferred in on of the following disciplines: Business ,Computer Science or Mechanical Engineering
Comparable Military training experience
Computer software/hardware related certifications
2+ years leading management staff level
Leading/managing remote based staff
Requisition ID: 0465180122