This position has overall responsibility for a 100,000 to 200,000 square foot Regional Distribution Center (RDC), supporting floor stock deliveries to Company and independent Furniture Gallery stores and home deliveries to the end consumer. The RDC Manager have full P&L responsibility for operating budget of $4 to $6 million and $3-$5 million in inventory investment. This position directs all receiving, stocking, inventory, repair, customer service and outbound shipments including home delivery, direct to store, direct to dealer and 3PL delivery performance relationships related activities in this operation. The RDC Manager acts as a business partner in support of the Company’s Retail Furniture Gallery Stores and Independent Dealers who are serviced through the RDC. Assist other members of Management Team to achieve Division Plans, Initiatives and Goals. .
KEY RESPONSIBILITIES (other duties as assigned):
Oversee RDC Operations for the entire Regional area and a staff of 20-40 people and 2-3 supervisors.
Oversee repair shop including monitoring, scheduling, expense control, parts ordering, performance and customer satisfaction provided by repair service.
Direct and oversee customer delivery service including monitoring scheduling, expense control, performance and customer satisfaction provided by delivery service. Oversee store customer satisfaction by monitoring delivery operations. This includes coordinating and facilitating the store scheduling of customer deliveries, optimizes delivery capacities and routings, monitors KPI's for the delivery companies including surveys and ride-a longs.
Responsible for implementation and consistent compliance of policies and procedures for the RDC.
Provide guidance and assistance to warehouse operations; receiving, stocking picking, prepping, transfers, record keeping, inventory control and cycle counting, ticketing and bar coding, and warehouse personnel.
Direct and oversee the successful integration of new Furniture Gallery openings in the supported region for initial floor stocks as well as the Home Delivery program.
Deliver and / or meet KPI targets on Productivity, Expense Management, Delivery NPS scores and Building Metrics ( Safety, 5S compliance, Self audit results, inventory shrink%, Refusal percentage, Cycle count on -time completion) and provide timely reporting of operational KPI's.
Establish Warehouse Operations and capabilities to allow the stores sales and merchandising teams to focus on sales growth (in store and in home) and stores presentation with excellent customer service functions supporting their efforts. Establish warehouse operations and capabilities to efficiently and profitably achieve the planned sales growth of stores and product expansion (within region) of Upholstery, Case Goods and Accessories.
Oversee relationship of 3rd party providers for home delivery. Direct and oversee customer delivery service including monitoring scheduling costs, approval of weekly delivery invoices, delivery performance and customer satisfaction provided by the delivery service.
Responsibilities may include redistribution activities to support manufacturing and/ or end product deliveries. Support computer system conversion and implement new warehouse procedures as required.
SCOPE & IMPACT:
May have up to (4) four direct reports and up to fifty (50) indirect reports. This position manages an operating budget of $4 to $6 million and $3 to $5 million in inventory investment. Responsible for AOP results, Building Metrics (Safety, 5S Compliance, Self audit results, inventory shrink%, Refusal percentage, and Cycle count on-time completion) and Delivery performance. Support Delivery activities for 26 to 80 retail stores/ dealers both national and international.
Bachelor’s degree in Business, MS Logistics with 6-8 years of relevant experience, or equivalent
5+ years of supervisory / leadership experience
Very proficient in the use of Microsoft Office, including Word, Excel and PowerPoint
Experience in warehouse efficiency logic
Accomplished in accounting, financial analysis and planning
Knowledgeable in managing Profit and Loss (P/L) through accounting, financial analysis and planning
Experience in the use of Warehouse Management Systems
Skilled in working with clerical-level to management -level employees
Experienced in process analysis and implementing best practices
Distribution Center operations experience
Possess strong written and verbal communication skills
Strong leadership skills and highly proficient in training and coaching
10% Travel Required
Bilingual English and Spanish is preferred, but not required
Previous experience managing a 100,000-200,000 sq. foot warehouse operations, consumer product background
SUPERVISORY RESPONSIBILITIES: May have up to (4) four direct reports and up to fifty (50) indirect reports.
PHYSICAL DEMANDS/WORK ENVIRONMENT:
Office environment/no specific or unusual physical or environmental demands.
Lead the Team
Impact and Influence
Coach and Develop
OTHER DUTIES: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the incumbent for this job. Duties, responsibilities and activities may change at any time with or without notice.