Regional Director in Chicago, IL

$200K - $250K(Ladders Estimates)

Tata Technologies   •  

Chicago, IL 60601

Industry: Technical Services


11 - 15 years

Posted 56 days ago

Regional Director

Location: Novi, MI / Chicago, IL

Job Type: Full Time/ Permanent

Education: Bachelor's /Master's Degree

Experience: 10+ years of relevant experience

Area of Responsibility

  • Leading the team supporting pre-sales activities in terms of technical direction by obtaining input from subject matter experts across the ER&D business, negotiating the SOW with the client and offshore delivery teams, conducting commercial modelling to ensure all proposals meet EU revenue and GP targets while meeting client expectations.
  • Responsibility for following project management process and ensuring projects meet NA revenue and GP targets during execution phase.
  • Leading product and manufacturing engineering delivery from our offshore virtual (CAD / CAE) and engineering teams in accordance with customers' product development systems to support component and sub-system design, packaging, digital manufacturing and other activities to meet agreed functional, performance and attribute targets.
  • Guiding and mentoring offshore engineering teams to help build capability and skills and ensure customer expectations and requirements are met and establishing a "solutioning mentality"
  • Ensuring service levels across all NA ER&D Delivery accounts are in accordance with the agreed deliverables & SLA's (Resource Loading, Quality, and On Time Delivery etc), Ensuring clients provide key inputs in accordance with agreed timing to ensure projects remain on track.
  • Managing, guiding & mentoring TTL liaison engineers based on / near clients to ensure employee engagement KPIs are met.
  • Recruitment of resources to support business requirements.
  • Managing the business / customer relationship with our clients ensuring that NPS and CSAT KPIs are met.
  • Ensuring that offshore engineering team is kept fully loaded with a healthy pipeline of activity and creating demand for further growth.
  • Attending customer meetings as necessary with engineering, purchasing, manufacturing, finance, sales etc and filtering/ feeding information and data to offshore team; maintaining governance & control of the engagement.
  • Identify ways to improve project & Regional LoS profitability over time
  • Look for synergies across projects or services for ways to offer more value to the client or enhance efficiency of our services.

Competences – Expert Level

  • Customer Centricity: Ensures the delivery of exceptional customer service
  • Business Acumen: Applies appropriate strategic logic to decisions and initiatives in one's area
  • Developing & Managing Relationships: Develops and maintains constructive, open and honest relationships with others
  • Execution Excellence: Plans, executes and improves work processes to ensure achievement of business goals
  • Drive for Results: Demonstrates and fosters a sense of urgency and strong commitment to achieving goals
  • Displays Global Perspective: Establishes and promotes effective business operations across multiplecountries and/or regions and coordinates appropriately with the broader global business

Valid Through: 2019-9-17