Lead the expansion of shared business services (Finance), moving repetitive common processes from individual business units to the operation in Monterrey, Mexico. The Shared Services function will deliver lower back-office costs while freeing up the business perform higher value-added tasks.
Lead the transition of processes ensuring delivery on time, within budget, and realizing the necessary benefits.
Work closely with functional leaders and prepare business cases, service scope definitions, process efficiency and design, and organizational plans to support the Shared Services expansion.
Lead the analysis and development or update of process policies, controls, and testing.
Establish service level agreements and report on key performance measures. Deliver services per the term of the service level agreements.
Manage the recruiting, onboarding, training, and development of Monterrey staff.
Manage a proactive communication plan that includes functional leaders, senior management, and the overall organization.
Standardize services, reduce costs and improve KPIs.
Build scalable service to take on more services.
Oversee continuous service level improvement initiatives associated with core processes.
Develop and manage operational budget and Monterrey staff.
Minimum BS degree with 10+ years of experience in back-office functions (customer service, claims, or finance preferred).
Highly self-motivated with a strong drive for results and demonstrated ability to work through obstacles.
Strong interpersonal skills. Ability to build strong working relationships across functions and cultures.
Strong facilitation and project management skills – must be able to set a timeline with the team and drive progress. (PMP or CAMP)
Leadership and communication skills essential – must be comfortable exchanging ideas with groups of subject matter experts
Bilingual preferred– Spanish/English
25-50% Travel, prefer US residence
Job ID 2019-40857