About the Role:
The Regional Director of Operations is responsible for, but not limited to, the operational management and oversight of multiple Sound Physicians' hospitalist programs in an assigned region. The Regional Director of Operations will have a visible presence at several program locations and will focus on establishing professional relationships with the entire hospitalist team, hospital and system C-suite executives, case management, nursing, medical staff office, as well as community providers and specialty physicians.
The successful leader in this role will play a major role in Sound Physicians growth in the market, establish business development relationships, and execute new contractual agreements with clients in the post- acute and acute care setting.
In this role, you will:
- Set and manage to performance objectives for assigned hospitalist program(s), in cooperation with our hospital partners wherever appropriate, and in alignment with their goals.
- Support the Regional Manager, Clinical Performance and Clinical Performance Nurse(s) in their development and execution of clinical processes.
- Initiate and lead content discussions and preparations for Joint Operations Committee, Quarterly Performance Reviews, and other hospital partner interactions, ensuring focus on integration of all Sound service lines in a "One Sound" manner. Review content for final sign-off of all client-facing templates (scorecards, dashboards, action plans) developed.
- Meet regularly with each Chief Hospitalist and the Regional Manager, Clinical Performance to review site performance and identify opportunities and barriers.
- Proactively utilize Sound and industry knowledge to lead discussions with hospital partners regarding short term and long term strategic objectives, effectively communicating where Sound can provide a solution. Build strong relationships with the C-Suite at each hospital partner in assigned region, reporting on and checking in on performance on monthly basis.
- Final oversight for day-to-day site operations including matters related to payroll, credentialing, human resources, recruiting, etc. with assistance of direct reports and central office departments.
- Actively participate in Monthly Operating Reviews, proactively reviewing site financial statements for accuracy and trends to explain financial performance. Identify and understand the impact of variances, and enact plans to address negative variances. Develop and manager annual budgets and have responsibility for P&L performance for programs in assigned region.
- Responsible for appropriate gathering and processes of monthly patient level data files, troubleshooting as necessary.
- Work in the pursuit of new business in the region. Coordinate individual efforts for new business with Business Development, RVP, and RCMO (s).
- Complete due diligence and site design for new hospital sites within region. Create or review proposals for new business and expansion of current business, including financial proformas. Understand the financial and operational impacts of program changes as well as pricing. This includes supporting or leading contract negotiations and new site implementations in conjunction with main office departments and RVP.
- Lead new site implementations in conjunction with main office departments.
- Hire, train and develop team comprised of Hospitalist Coordinators, Program Managers and/or Regional Managers for assigned region.
- Manage and track reconciliation dates, PQI submission dates, contract renewal timelines, and annual escalator anniversary dates in a timely manner.
- Appropriate escalation of issue/concerns to Regional Vice President of Operations.
A successful candidate will have a demonstrated track record of a combination of these competencies, personal attributes, knowledge, and experience:
- Business Development: The ability to anticipate the needs of our internal and external partners and be responsive
- Communication: The ability to speak, write, and listen clearly and consistently
- Change Capable: The ability to inspire others to navigate and progress through change by providing vision, the why, and feedback mechanisms.
- Critical Thinking: The ability to be proactive; anticipate needs; ability to make good decisions with incomplete, ambiguous information
- Executive Presence: The ability to inspire confidence in others to be a leader they want to follow; inspiring confidence in others. Set a personal example of optimism, poise, and professionalism
- Negotiating: Reach consensus while maintaining positive, sustainable relationships
- Relationship Building and Maintenance: The ability to create and nourish healthy, strong relationships among hospital partners, dyad/triad partners, and Sound team members at all levels (C-Suite, Sound, and Team)
- Strategic Thinking: The ability to develop, execute, and rally your team around data-driven long-range plans
- Team Work: The ability to pull people together into highly effective teams
- Visionary: The ability to create and communicate a compelling picture of the future
- Emotional Quotient: The ability to identify and manage one’s own emotions, as well as the emotions of others, using this information to guide one’s thinking and actions
- Learning Agility (Curiosity): Seeks out diverse experiences and apply lessons learned to new challenges
- Self-Starter/Takes Initiative: Independently assesses situations, addresses conflicts and leads action without hesitation
- Passion: Commitment to achieving high levels of performance continually. Demonstrated personal resilience and enthusiasm for a job well done
- Minimum: Bachelor's Degree in business administration, healthcare administration or similar field; MBA, MHA, LEAN-Six Sigma certification, preferred.
- Proficiency with Microsoft Office Suite (i.e. Outlook, Excel, PowerPoint); knowledge of MS Project
- Knowledge of Process Improvement methodology; LEAN-Six Sigma for healthcare training is desirable
- Knowledge of relevant state and federal healthcare regulations
- Working knowledge of healthcare payment models, physician practice management, revenue cycle, payer contracting, managed care models, and Accountable Care Organization structure
- Knowledge of Hospital Medicine landscape and market forces driving the hospitalist model of care
- Understanding of hospitalist physician recruiting, marketing and compensation issues
- Minimum: 6-8 years' experience working with healthcare operational management, including financial statements and working knowledge of hospital and healthcare informatics, including quality measures.
- Preferred: 3-4 years' experience managing a physician group practice
- Experience working in a matrixed environment.