I. POSITION SUMMARY:
The Regional Director of Operations is responsible for, but not limited to, the operational management and oversight of Sound Physicians' hospitalist programs in the region. The Regional Director of Operations will have a visible presence at several program locations and will focus on establishing professional relationships with the entire hospitalist team, hospital and system C-suite executives, case management, nursing, medical staff office, as well as community providers and specialty physicians.
The successful executive in this role will lead Sound Physicians growth in the market, establish business development relationships, and execute new contractual agreements with clients in the post- acute and acute care setting. The Director of Operations will report to Sound's Group Vice President of Operations with accountability to the Regional Chief Medical Officer (s) as well.
II. ESSENTIAL DUTIES AND RESPONSIBILITIES:
Many or all of the following are done under the direction and in collaboration with the Group Vice President. The GVP and RCMO are expected to appropriately delegate responsibilities and tasks to the Director of Operations focusing on contractual and business issues, as well as performance management.
Set and establish performance objectives for the hospitalist program(s). Performance objectives are to be established in cooperation with our hospital partners wherever appropriate, and in alignment with their goals.
Support RNM and HRNs in their development and execution of clinical processes.
Prepare for and conduct quarterly performance reviews in collaboration with the RNM, ROM, GVP, CMO, Chiefs and HRNs to be presented during Quarterly Business Reviews and Quarterly Performance Reviews with hospital and system leadership.
Meet regularly with each Chief Hospitalist and the RNM to review site performance and identify opportunities and barriers.
Identify areas where Sound can help our hospital partners improve their operations.
Identify and problem solve day-to-day site operations including matters related to payroll, credentialing, human resources, recruiting , etc. with assistance of central office departments.
Review site financial statements for accuracy and trends to explain financial performance. Identify and understand the impact of variances, and enact plans to address negative variances.
Develop annual budgets and have responsibility for P&L performance for programs in system
Work in the pursuit of new business in the region. Coordinate individual efforts for new business with Business Development, GVP, and RCMO (s).
Complete due diligence and site design for new hospital sites within region. Create or review proposals for new business and expansion of current business, including financial proformas. Understand the financial and operational impacts of program changes as well as pricing. This includes leading contract negotiations and new site implementations in conjunction with main office departments.
Lead new site implementations in conjunction with main office departments.
III. SPECIAL KNOWLEDGE, SKILLS, ABILITIES, TRAINING OR SPECIAL LICENSES/CERTIFICATIONS NEEDED TO PERFORM THIS JOB:
Excellent analytical and organizational skills
Excellent written and oral communication skills, including presentations and negotiations
Strong interpersonal skills to handle sensitive situations and confidential information
Position continually requires demonstrated poise, tact, diplomacy, and good judgment
Ability to collaborate across departmental lines, establish and maintain strong relationships with internal and external customers.
Self starter, self directed and driven to excellence in all aspects of role
Able to make decisions effectively and with appropriate stakeholder input
Humility and servant-leadership focus
Creative and persistent problem solver
Client service oriented (both internal and external)
Ability to multi-task and prioritize workload in a fast-paced environment
Professional mannerisms, appearance, and executive presence
Proficiency with Microsoft Office Suite; knowledge of MS Project
Knowledge of Process Improvement methodology; LEAN-Six Sigma for healthcare training is desirable
Knowledge of relevant state and federal healthcare regulations
Working knowledge of healthcare payment models, physician practice management, revenue cycle, payer contracting, managed care models, and Accountable Care Organization structure
Knowledge of Hospital Medicine landscape and market forces driving the hospitalist model of care
Understanding of hospitalist physician recruiting, marketing and compensation issues
Drivers license and appropriate insurance
Minimum: Bachelor's Degree in business administration, healthcare administration or similar field
Preferred: MBA, MHA, LEAN-Six Sigma certification
Minimum: 6-8 years' experience working with healthcare operational management, including financial statements and working knowledge of hospital and healthcare informatics, including quality measures.
Preferred: 3-4 years' experience managing a physician group practice
V. SPECIAL JOB OR ENVIRONMENTAL CONDITIONS:
Indoor office environment
Flight Travel: Frequent (18+ trips per year)