Less than 5 years experience • Managed Care & Health Insurance
Job Description Job Summary: Provides management, leadership, and guidance to Program Directors and clinic personnel in assigned region in order to ensure clinic growth and the overall well-being and safety of patients. Works with Program Directors, Program Medical Directors, clinic personnel and corporate personnel to ensure that high-quality treatment is being provided consistently at each clinic. Essential Functions:
Ensure that each clinic in the region maintains appropriate qualified staffing patterns according to local, state, federal and company policies by reporting recommendations to the Zone Director.
Ensure proper training and development for Program Directors/Managers and staff, as outlined in the Policy and Procedure Manual.
Provide bi-annual quality assurance reviews of all clinics within the region on a calendar year basis and send written reports to the Zone Director, COO and Corporate Compliance Officer detailing any findings and corrective action plans as needed.
Ensure that all clinics in the region achieve and maintain three-year accreditation status through recognized accrediting bodies.
Assist Business Development as needed in opening or relocating clinics within their region.
Perform monthly patient record reviews to ensure that a high quality of treatment and patient care is maintained at each clinic and that all required documentation is correct including all required signatures. (Minimum 1% per clinic, per month)
Ensure compliance with all local, State and Federal (42 CFR Part 2 and 45 CFR Parts 160 & 164) rules and regulations and Company policies. while maintaining a positive working relationship with authorities
Routinely review various data sets in order to understand the trends at each clinic and adjust accordingly in order to continue to provide high quality treatment and growth. Data sets include patient census, admissions and discharges, average dose data, budgets, salaries, overtime etc.
Ensure that all clinic personnel within their region have a clear understanding of company policy and procedures.
Inform Zone Director and Corporate Compliance Officer of any significant treatment or regulatory events, such as abuse, maltreatment and patient grievances reported within Ethicspoint, providing documented follow up with prudent recommendations when warranted.
Assist Program Directors in the recruiting of Medical Directors and Pharmacists for the region.
Monitor direct and indirect labor expenses, as well as focusing on controllable expenses as defined by the Finance department.
Supervisory Responsibilities: (Scope of the person's authority, including a list of jobs that report to this job). All Program Directors in the assigned Region. Essential Qualifications:
(To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the competencies (minimum knowledge, skill, and ability) required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions). Education/Licensure/Certification: Bachelor's degree required. Master's degree preferred. Preferred areas of study include business, marketing, finance, human resources, counseling, social work, nursing, healthcare administration or related fields. Required Knowledge: Knowledge of mental health and/or substance abuse, Federal Confidentiality Law, HIPAA guidelines & ethics. Must have strong computer and analytical skills. Must be proficient in Google products such as Google Sheets, Slides and Docs as well as Gmail and Microsoft products such as Excel, Word and Outlook. Experience Required:
- Leadership skills and supervisory experience including the ability to develop team performance.
- Relationship building knowledge to utilize in identifying and pursuing contacts in local and state agencies.
- Multi-site, multi- state healthcareexperiencepreferred.
- Minimum of two (2) years' experience in the supervision of a program, preferably in substance abuse treatment.
Skill and Ability: Must possess excellent interpersonal and communication skills, be able to multitask, prioritize workload. Able to work collaboratively with internal staff and external agencies. Must be detailed oriented; able to work independently in an ever changing environment. Working Conditions:(The working conditions described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)
- Ability to operate in an open work area with moderate everyday noise.
- Ability to perform other duties as required.
- Ability to travel up to 80% of the time.
- Communication (Oral and Written)
- Confronting Direct Reports with Problems/Issues/Concerns
- Decision Making
- Managing and Measuring Work Performance
- Holding Subordinates Accountable and Responsible
- Problem Solving
- Teamwork (Encouraging and Building)
Must be able to pass a background, credit check, and drug screening.
- Full competitive benefits package
- Matching 401k
- Company sponsored ongoing training and certification opportunities