Major Areas of Responsibilities:
Employment Summary: Manage, mentor and support a team of Account Managers, lead company projects, work with Sales and Operations to carry the brand throughout, assist in systemic Account Management delivery and manage a group of assigned accounts to ensure quality service, maximum account expansion/penetration, retention and profitability.
Support, coach and mentor, providing oversight and direction to Account Management Team
Plan, evaluate, and improve the efficiency of business processes and procedures to enhance speed, quality, efficiency, and output.
Make business decisions that are financially responsible, accountable, justifiable, and in accordance with organization policies and procedures.
Foster a spirit of teamwork and unity among department members and other departments
Differentiate ALTOUR program value
Develop in-depth understanding of accounts assigned to staff
Influence client decisions and build relationships for success
Cross-sell ALTOUR products and services
Develop in-depth understanding of the business travel market
Assist in negotiating profitable contracts and implementation of industry partnerships
Project manage initiatives and changes as needed
Develop and maintain effective client relationships at the decision-maker level in order to maximize revenue from all ALTOUR products and services.
Develop and execute customer service call plans and account reviews.
Provide proactive, consultative service and state-of-the-art product enhancements to accounts.
Negotiate preferred vendor programs for corporate clients including air, car, hotel, and credit card, etc.
Present client reviews to ensure that ALTOUR Value Statement is understood.
Consult with clients on travel management practices such as travel policy, best practices, traveler safety, benchmarking, visa requirements, VAT reclamations, etc.
Communicate progress and status of activity to management.
Provide data analysis and consultation for optimal cost savings travel programs
Regular and dependable attendance and punctuality is required.
Manage and report on service level agreement and scorecard of overall partnership program.
Lead regular team and one-on-one meetings with staff
Create and/or edit client communication needs for agency and industry informing purposes.
Works with Senior Management to develop account strategy and manage relationships at a strategic level
Performs other duties as requested.
Knowledge and Skill Required:
Knowledge and experience in business, supervision, and management.
Knowledge of the functions, operation and mission of the specific department.
Better than average written and spoken communication skills.
Outstanding interpersonal relationship building and employee coaching and development skills.
Management experience in a team-oriented workplace, preferred.
Demonstrated ability to serve as a knowledgeable resource to the organization's management team that provides leadership and direction.
Excellent computer skills in a Microsoft Windows environment. Must include knowledge of Excel and skills in Access.
General knowledge of various employment laws and practices and employee relations.
Evidence of the ability to practice a high level of confidentiality.
Excellent organizational management skills.
Thorough knowledge of ALTOUR corporate products and services.
Working knowledge of the travel industry and competitive business travel issues.
Organizational skills to effectively coordinate the variety of tasks involved throughout the evolution of a corporate account.
Strong interpersonal skills and negotiation skills to work effectively with corporate clients, sales management, information technology and client services staff.
Time management skills, computer skills with Microsoft office products.
Experience with various industry technologies such as GDS, Back-office, travel management reporting tools, CRM tool, online booking tools, mobile apps and others that apply.
Sedentary work. Exerting up to 10 pounds of force occasionally and/ or negligible amount of force frequently or constantly to lift, carry, push or otherwise move objects. Sedentary work involves sitting most of the time.
Job requires employee to sit for extended periods of time without being able to leave the work area.
Repetitive motion, substantial movements (motions) of the wrists, hands, and/ or fingers.
Typing or otherwise working primarily with fingers.
Must be able to comprehend instructions, interpret documents, and apply abstract principles to a wide range of complex tasks.
Ability to understand the meanings of words and effectively respond, analyze information and write reports, and comprehend complex issues and communicate effectively to diverse groups.
Job requires employee to preform basic arithmetic accurately and compute rates and percentages.
Must be able to communicate effectively and professionally (verbally and in writing) as appropriate for the needs of the audience.
Professional in appearance at all times.
Working hours vary based on global needs so hours outside of normal business hours will be required.