SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That's why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.
SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it's the best-run businesses that make the world run better and improve people's lives.
Key Areas of Responsibility and Tasks
SAP Preferred Success is the success plan of choice for public cloud customers. It enhances the foundation provided by SAP Enterprise Support, Cloud Editions offering a bundle of prescriptive resources that provide customers what they need to be successful in the cloud.
On the Cloud Success Plan Realization team, we partner with CSMs to deliver outcomes for customer success end-to-end. Our expected outcomes are value-based customer engagements, acceleration of adoption and consumption to safeguard customer renewals.
Drive measurable results with our customers
Utilize and expand the full SAP portfolio
Building Bridges, not Silos, with key stakeholders
The Cloud Success Plan Realization Engagement Support Engineer is responsible for actively participating in engagement, functional, and technical reviews. In this capacity, the Engagement Support Engineer will act as the cloud strategic engagement expert to drive the success of Preferred Success (PS) Support Delivery. The Engagement Support Engineer will be responsible during these reviews for providing engagement strategy guidance for CSMs, highlighting opportunities for enhanced engagement throughout the lifecycle of the customer and SAP Solutions.
Through internal and external customer interactions, the Engagement Support Engineer will promote the role of the CSM as the main point of contact and accountable owner for their customer(s). The Engagement Support Engineer will partner with CSMs to ensure best-in-class service is provided by partnering with them to delivery and drive strategic engagement planning. In addition, the Engagement Support Engineer will assist in the delivery development of recommended services.
The engineer will maintain all appropriate levels of production/solution certifications, will participate in all appropriate training sessions to remain up to date with workflow changes and will proactively continue to develop their own skillsets and product/knowledge to provide the best level of support possible.
The engineer will report directly to their local Regional Cloud Success Plan Realization Lead and will partner with their local leadership team and global PS teams.
Key tasks include but are not limited to the following:
Experience & Educational Requirements
Experience & Language Requirements
Professional Training & Certification
WHAT YOU GET FROM US
Success is what you make it. At SAP, we help you make it your own.
A career at SAP can open many doors for you. If you're searching for a company that's dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment – apply now.
SAP'S DIVERSITY COMMITMENT
To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.
Valid Through: 2019-11-12