Regional Claims Manager

5 - 7 years experience  • 

Salary depends on experience
Posted on 03/21/18
Richardson, TX
5 - 7 years experience
Salary depends on experience
Posted on 03/21/18

Summary

Here is your opportunity to advance your career with an exceptional company!  Esurance is looking for a Regional Claims Manager (Dallas, TX) to join a dynamic and award-winning team of leaders committed to making insurance smarter, easier, and dare we say, cooler.  

 

In this position, you will be responsible for the management of the non-injury claims teams of two locations delivering maximum performance, against all key performance indicators and operational efficiencies.  Your oversight will include a team of 8 - 10 unit managers, an Assistant Branch Manager and 60+ adjusters handling 19 states.     

 

If you’re a strong people leader, dynamic thinker, innovative idea-maker, and inspired by possibility, then we’d love to have you on the team. And if you’re looking for a career at a tech-savvy and socially conscientious company that offers great benefits — then you may have just found your new home. 

 

Esurance combines the spunk of a startup company with the backing of Allstate (the largest publicly held personal lines insurer in the U.S.) to create a unique, energized, and exciting place to work.

Responsibilities

  • Manages the reports on claims branch performance against the stated performance and quality standards
  • Creates action plans in response to file audits and/or directives
  • Works with management staff to ensure proper workflow and process management
  • Coordinates activities with the SIU and MD to ensure proper process, direction and training is given to the staff
  • Manages and monitors all high-exposure and complex files and works with the litigation management for monitoring
  • Ensures best practices are followed and continually seeks improved processes
  • Monitors and participates in quality control and reviews
  • Manages expenses to plan and allocated loss adjustment expense
  • Participates in the establishment of department goals and for implementing procedures and performance standards to achieve these goals; Manages, coordinates, monitors and evaluates the activities of department staff directly or through subordinate supervisors.
  • Responsible for the employment, promotion, associate performance evaluation, training, motivation, counseling, and discipline of assigned associates.
  • Comfortable with traveling 25% - 30%

Qualifications

  • Detail-oriented with strong organizational management skills, able to work well under deadlines in a changing environment and perform multiple tasks effectively and concurrently.
  • Demonstrated ability to manage relationships with both internal and external customers.
  • Demonstrated ability to work effectively under pressure and within a collaborative team oriented environment using sound judgment in decision-making.
  • Excellent communication skills both oral and written with strong analytical skills.
  • Demonstrated proficiency with Microsoft Office products (Excel, PowerPoint, and Word) and claims related software programs.
  • Demonstrated knowledge of claims handling process.

Experience / Education:

  • Bachelor’s degree or equivalent education required
  • Five years automobile property & casualty claims management experience with three people management required

 

Benefits:

At Esurance being committed to our employees is not just something we say it’s something we do. Our benefits package is designed to help our associates stay healthy, meet their long-term financial goals, as well as balance the demands of work and personal life. Esurance rewards hard work, dedication, and creativity with competitive salaries and a generous bonus system. And that’s not the only way we show our commitment to our employees; it’s evident in our dedication to creating a diverse, positive, innovative and team-oriented work environment.

  • Medical, Dental, Vision insurance
  • Paid time off (vacation, holidays, etc.)
  • Flexible spending accounts (dependent, health, and transit)
  • Tuition reimbursement
  • 401(k) plan with matching contribution
  • Referral bonus
  • Employee assistance program
  • Charitable gift matching program
  • 34716
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