Reference Program Manager

Harmony Information Systems   •  

Lenexa, KS

Less than 5 years

Posted 269 days ago

This job is no longer available.


Job Description:

Want to work for a company where you can help save lives? Mediware Information Systems, Inc. is a fast-growing Top 100 Healthcare and Human Services Software company. We design and build products that are inspiring and make a real impact in people’s lives. We have 1000+ employees across the US, UK and Netherlands. Mediware’s portfolio of software solutions currently includes long-term services and supports, behavioral health, blood solutions, cellular therapy, home care, medication management, rehabilitation and respiratory therapy.    

We are looking for an energetic Reference Program Manager to join Mediware’s growing sales operations team. Mediware is building a high performing sales organization to support the growth of a leading healthcare-focused technology company. If you have a passion for sales operations and technology, the talent to do world-class work, and the energy to be part of a fast-moving team that has enormous opportunity to drive results, we would love to talk with you. This role will drive and execute the design, development and implementation of a customer reference program across the portfolio of Mediware’s software and services offerings. Reporting to [to be determined by CS] and working with peers and leaders in sales ops, finance, sales, product managers and customer support, the ideal candidate would have experience similar programs for a software and/or services company. The ability to work collaboratively across a complex internal matrix is essential.



  • Recruit and manage high-touch reference relationships for strategic customers

  • Create and maintain in-depth customer profiles and contacts

  • Manage reference request fulfillment and track reference activity and outcomes

  • Drive opportunities for promotion and broad-based leverage of customer success assets

  • Interface with sales to support their strategy and advise them on how/when to use references

  • Develop strategies for integrated customer reference engagement plans that showcase customer success via a variety of deliverables including: written, video and peer-to-peer customer stories, quotes, business and technical case studies and slide-ware

  • Increase program adoption and visibility

  • Produce monthly/quarterly reporting and regular communications to stakeholders

  • Report outcome metrics for strategic customer engagement


Job Qualifications:


  • Bachelor’s Degree

  • 2+ years experience in sales, sales operations and/or marketing

  • Ability to foster and promote long-term, mutually beneficial customer relationships

  • Ability to understand and articulate the value of the program to a variety of internal and external stakeholder audiences

  • Excellent verbal and written skills

  • Superb presentations and client-facing skills

  • Strong project and program management skills

  • Good analytical skills

  • Fluency with the Sales CRM (like Salesforce); 1+ years as a Salesforce Administrator, Certified Administrator or Developer a plus but not mandatory

  • Experience creating documentation for requirements, design, test, and training

  • Demonstrated ability to prioritize tasks and organize information, work independently and use good judgment

  • Ability to develop and maintain effective working relationships with others and display diplomatic and strong communication skills with colleagues and internal client stakeholders

  • Self-manage and adapt to changing priorities as needed

  • Adept with multiple software systems and willing to learn new products

  • Location: Kansas City, MO

  • Travel: 10%