Under the general supervision of the Radiation Oncology Director, Department Chair and other desginated department and Medical Center leadership, the Administrative Nurse Manager (AN) has nursing and regulatory responsibility for the department practices at Mount Zion, Parnassus and Mission Bay. S/he ee is provided by clinicians and assistants who are accountable for addressing a large majority of personal health care needs and developing a sustainable partnership with patients. Ensures optimal patient outcomes through effective leadership and / or provision of patient care delivery in healthcare clinics or centers. Promotes shared decision-making at all levels to ensure a shared voice in practices, exchange of ideas, enhanced communication, and continually improved patient services. Management levels may also be responsible for clinic operations.
Manages the delivery of interdisciplinary clinical care in an ambulatory care setting serving outpatients, in-patients and peri-opertative patients. The AN facilitates the flow of patient care activities, supervision, coordination, and management of the clinical staff. Clinical care coordination responsibilities include patient teaching programs and development of educational materials. Ensures patient care standards are achieved and in alignment with internal policies and external regulations. Responsible for overseeing the investigation and resolution of patient complaints.Responsible for overseeing ongoing clinical performance and quality improvement.
- Three to five years of progressive clinical/supervisory experience with a strong preference in a hospital or medical center
- Bachelors in Nursing
- Registered Nurse in the State of California
- Active American Heart Association CPR certification
- Strong clinic / center patient care management skills; practice management knowledge in scheduling, customer-service methods, regulatory compliance, accreditation requirements, and / or information technology; broad knowledge of patient population served and the requirements for the delivery of services
- Strong interpersonal skills to create and maintain a climate for effective communication and collaborative decision making
- In depth clinic / center patient care management skills in Oncology setting; practice management knowledge in scheduling, customer-service methods, regulatory compliance, accreditation requirements, and / or information technology; familiar with the policies, best practices, and standards involved with effective clinic / center administration; in-depth knowledge of patient population served and the requirements for the delivery of services
- Excellent communications and interpersonal skills to foster and promote an environment for effective communication and collaborative decision making across multiple units and disciplines
- Strong knowledge of relevant healthcareinformation technology and patient care workflows and processes
- Strong knowledge of relevant regulatory requirements, as well as related legislative, accreditation, licensing and compliance environments
- The flexibility to orient and work at all UCSF Medical Center locations
- Master's degree
- Active American Heart Association ACLS certification
- Excellent leadership, fiscal and operations management skills, with the ability to collaborate effectively with physicians, management and staff from all disciplines. Ability to create and maintain a goal-oriented climate of teamwork, collaboration and consistent achievement of objectives
- Active Registered Nurse licensure in the State of California
- Active American Heart Association CPR certification
Living Pride Standards
- Demonstrates service excellence by following the Everyday PRIDE Guide with the UCSF Medical Center standards and expectations for communication and behavior. These standards and expectations convey specific behavior associated with the Medical Center’s values: Professionalism, Respect, Integrity, Diversity and Excellence, and provide guidance on how we communicate with patients, visitors, faculty, staff, and students, virtually everyone, every day and with every encounter. These standards include, but are not limited to: personal appearance, acknowledging and greeting all patients and families, introductions using AIDET, managing up, service recovery, managing delays and expectations, phone standards, electronic communication, team work, cultural sensitivity and competency.
- Uses effective communication skills with patients and staff; demonstrates proper telephone techniques and etiquette; acts as an escort to any patient or family member needing directions; shows sensitivity to differences of culture; demonstrates a positive and supportive manner in which patients / families/ colleagues perceive interactions as positive and supportive. Exhibits team work skills to positively acknowledge and recognize other colleagues, and uses personal experiences to model and teach Living PRIDE standards.
- Exhibits tact and professionalism in difficult situations according to PRIDE Values and Practices
- Demonstrates an understanding of and adheres to privacy, confidentiality, and security policies and procedures related to Protected Health Information (PHI) or other sensitive and personal information.
- Demonstrates an understanding of and adheres to safety and infection control policies and procedures.
- Assumes accountability for improving quality metrics associated with department/unit and meeting organizational/departmental targets.
- Keeps working areas neat, orderly and clutter-free, including the hallways. Adheres to cleaning processes and puts things back where they belong. Removes and reports broken equipment and furniture.
- Picks up and disposes of any litter found throughout entire facility.
- Posts flyers and posters in designated areas only; does not post on walls, doors or windows.
- Knows where the Environment of Care Manual is kept in department; corrects or reports unsafe conditions to the appropriate departments.
- Protects the physical environment and equipment from damage and theft.